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Question

Creating new user in Box account

  • May 27, 2025
  • 1 reply
  • 11 views

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Created new user and sent the login/password set link.  It has been over 2 hours and have not received and email even though I clicked the resend button several times.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Scott,

Welcome to the Box Community!

This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

Thank you for posting!