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 I signed into Box using Google, and it shows that I have an account in my Gmail address. It will not send me a password reset and when I am in the account, it will not allow me to create a password. I would like to upgrade the account, but it doesn't feel like a valid account yet. 

Hi Mark,


Welcome to the Box Community!


This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 


Thank you for posting!


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