I signed into Box using Google, and it shows that I have an account in my Gmail address. It will not send me a password reset and when I am in the account, it will not allow me to create a password. I would like to upgrade the account, but it doesn't feel like a valid account yet.
Question
I cannot create a password, signed into Google. I want to upgrade but worried I will not be able to access account
Hi Mark,
Welcome to the Box Community!
This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.
Thank you for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.