Box files not syncing with web / app

Hi Scott,

ox Drive provides user notifications if there are any issues saving your changes to Box. The Box Drive application interface lists the file and provides a brief description of the issue.

To find a list of any problem file notifications:

• Click the Box icon in your menu bar or system tray to open the Box Drive Search Bar.
• Click the Gear icon (lower right corner for Mac, lower left corner for Windows) for more options, then click Error updating an item...
• All problem file notifications will be listed here. They should disappear automatically once you have resolved the issue. If they do not, and you believe you have already resolved the issue, you can click Retry All to manually retry your actions.

Check the list below for the problem file notification type you've received. If an Error Code is included in the problem file notification, use that code to identify the error. Click the link for more information. You can also search this article (using the Find tool in your browser) for the Title or Error Code (when applicable) of the notification you receive. 

Reference: https://support.box.com/hc/en-us/articles/360043697614-Miscellaneous-Box-Drive-Error-Notifications 

Thank you for posting!