Getting started in the community

The @mention function works ok with individuals, but doesn’t work with Groups. Someone suggested it is because we are using the free ‘not for profit’ version?

How often Box backups run? If the backup settings are changed, can we check that by generating a report?If I need a report to confirm that backups are running properly, is it possible to create a manual report for backups? Or, would it be possible to use certain API (or create a custom API) to receive such reports? 

I am trying to set-up my first Box Form from a DocGen and then use a Relay to start the process. I have created a simple document with one field that is linked into the Form on generation. I fill-in the form, without any attachments, and submit. When the workflow ‘relay’ then runs, I get an error ‘No files were attached to a form submission’I did not think I had to have attachments with the form. Can anyone provide some advice?

Thanks to ​@johnOHara  for yesterday’s demo of Box AI for retail.  You can find the poll on AI use cases for retail, Box AI demo, and customer Q&A here Poll on AI use casesTo gauge attendees' perspectives on AI's role in retail, ​@johnOHara launched an interactive poll. Participants were asked which applications of AI they believed would have the biggest impact, with options like personalized recommendations, supply chain optimization, and contract management. John emphasized the disruptive nature of AI, stating:"It’s crazy to think that all of this is potentially disruptive innovation created by artificial intelligence — something we didn’t even consider just a few years ago."

I’d like to change latest plan to Enterprise plan. almost 10 months, my company has been using with AI (Copilot) plan, but it is not suitable for us.So that I need to change before the limit of updating date. How can I offer to change current plan ?

 Join our new EMEA Box AI Office Hours sessions: casual workshops where you can get hands-on help with Box AI!Whether you're just starting out or looking to deepen your skills, these sessions offer live demos, expert tips, and answers to your questions.By attending, you'll learn how to unlock new efficiencies with AI-powered tools, discover best practices for secure collaboration, and connect with other users navigating their AI journey.Come ready to explore, ask questions, and make the most of Box AI! Upcoming Admin Sessions Tuesday 14 October at 11am CET | German 🇩🇪 | Register here Wednesday 15 October at 2pm CET | French 🇫🇷 |

Hello, I am Steve Kleinlein and I am new to the Box Community but have been a long-term Box user.  I work in Public Safety and EMS and reside in Jacksonville Florida. I am here to share my experiences and knowledge as well as gain insight into what others are doing with Box.

Thanks to Andrew Slate, Kristi Shiau, and customers guests ​@Evy ​@Matt Hoey Tom Saal for yesterday’s discussion.You can find the topics and recording clips for each section, with summaries at the bottom:-How AI can impact your business. Includes live polls. Recording clip here Governance policy and Box AI offerings, with customer dialog. Recording clip here Box AI overview, demo from Kristi Shiau and customer dialog. Recording clip here Section 1 - How AI can i

Get started with sharing, engaging, and connecting with fellow members in a meaningful way. 🤗 ✍ Whether you're sharing a question, insight, or resource, these tips will help ensure your contributions are clear, impactful, and in line with our community guidelines! Log in to https://community.box.com/ using your Box credentials. Click “Create A Post” in the upper right corner. Select either ‘Question’ or ‘Conversation’ based on your topic. Enter a title that best describes your topic. Ask your question, write your content, or share your ideas. Use the formatting tools to organize and present your content effectively. If helpful, you can also insert links 🔗, attach images/screenshots 🖼, or embed videos 🎥.

We wish to use a Box Note as a template note and then print it to PDF so we can have a client Box-sign it. However, a recent change in Box has left us unable to print more than the first page. Every BN now only allows printing 1 of 1 pages - and that is using the “three dot...print” method. What is the workaround for this? Now we are copying it into a word doc to print which is counter productive.  Thanks!!

I am sure I am missing something, but I do not see a way to ceate a new Hub.  I do not have a Hubs option in the left nav… thoughts pointers? 

Trying to unlock a folder and the option to lock/unlock doesn’t appear when you click on the 3 dots. Trying this from Box web application.

Unlocking AI Insights for CIO LeadershipIn a rapidly evolving technological landscape, staying ahead of trends and understanding how to leverage innovations like artificial intelligence (AI) is vital for enterprise success. This week’s discussion between  ​@Jon  Jon Herstein, Chief Customer Officer at Box, and Ravi Malick, CIO of Box, on the "AI First" podcast sheds light on how organizations can effectively integrate AI, manage risks, and discover efficiencies. This blog post captures their conversation and provides guidance for leaders looking to maximize opportunities in AI-driven enterprise environments.   Key moments: (00:00) Ravi Malick’s path from CIO to leading AI innovation at Box, with a background Blending

How can I edit my “open” options. In one file I can open in Microsoft Excel Online, but in another that was shared with me I can only open in Google Sheets. But when I try to log in to Google it doesn’t work. I’d like to be able to open and edit in Microsoft Excel Online. What I currently see:  What I want to see: 

🎉 We’re counting down the days! BoxWorks 2025 is packed with innovation, insights, and hands-on learning — but we want to know what you are most looking forward to! 🚀 Whether you're attending in San Francisco or tuning in from anywhere in the world, your vote helps shape the conversation and lets us tailor content to what matters most to our community.Feel free to comment below and tell us why you chose your option, or what else you're hoping to see at BoxWorks 2025!  

I am a member of two different box groups and in both of them, I am unable to view/download pdf files.  I am able to view microsoft word, excel, and powerpoint files, but I am not able to open pdf files.  Process of steps to open pdf before error:Selected “More Options” Open with… Adobe Acrobat (web) Pop up box arrives that says, “Get the world’s best PDF and e-signature tools embedded inside Box with Adobe Acrobat for Box.  This third party application is requesting the ability to: Read from file xxxx.pdf. You will be taken to a 3rd-party application.” Select Okay New tab for Adobe Acrobat opens but then receive the following error message, “File preview error.  File preview not available, please reload to try again.” All reload attempts do not open pdfAlso tried Open with: Open with Adobe Acrobat but get error message, “Unable to open.  xxx.pdf could not be opened because you are not connected to the in

Hello Box Community!🎤 Robert Schwentker 📍 Oakland, California 💻 Sandbox Labs AI - Founder & AI Education Consultant 💛 Educational content creation, enterprise AI adoption, developer enablement, blockchain/AI tech translation 🎨 Co-founded Blockchain University & created a blockchain MOOC on edX. Currently experimenting with Box's MCP integration & AI agent toolkits for enterprise learning applications.Looking forward to connecting w/ fellow Box AI practitioners & learning from this community's expertise!Best,Robert