We are incredibly excited to announce the general availability of Box Automate, enabling organizations to automate content-driven work end to end, from document intake and AI extraction to approvals and final output.
Every business runs on content. Contracts, invoices, onboarding packets, claims forms, compliance files, and reports all contain the information teams need to make decisions and move work forward. But the workflows built around that content are still often manual. Teams spend hours reading documents, extracting data, routing files, updating systems, and chasing approvals across disconnected tools. The result is slower cycle times, inconsistent outcomes, and work that is difficult to scale.
Box Automate changes that.
Built for the age of AI, Box Automate is a new product designed from the ground up for agentic, content-powered workflow automation. It turns AI from something teams use one-off into something that runs business processes continuously. Instead of treating documents as static inputs, Box Automate treats content as the source of truth and the trigger for action.
With Box Automate, organizations can build workflows that understand content, extract what matters, make decisions, and move work forward automatically, all within Box’s security and governance.
What makes Box Automate different?
Box Automate combines AI, workflow orchestration, and Box-native content services in one secure platform. It includes:
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A drag-and-drop workflow builder to design and manage workflows visually with an intuitive, no-code interface
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Custom AI Agents using Box AI, Box Agent, and Box Extract for specialized workflow needs
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Dynamic routing to move work between AI agents, people, and systems using conditional logic and parallel branching
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Box-native end-to-end automation with Box Forms, Box Doc Gen, Box Sign, and Box Hubs
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Inherited permissions and governance so workflows automatically respect Box’s enterprise-grade security, permissions, and compliance controls
This means business users can go from idea to live workflow in minutes, not weeks, without needing to rely on rigid rules, long development cycles, or constant IT involvement.
Built for real-world process variability
Most automation platforms are built for consistency: fixed templates, predictable fields, and structured data. But real business content does not show up that way. Contracts vary by vendor, invoices come in dozens of formats, and policies evolve across teams and regions.
Box Automate is designed for that reality.
Organizations can combine multiple AI agents for extraction, reasoning, and task execution, including:
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Box Extract to pull structured data from contracts, invoices, and forms
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Box Agent to read and interpret content, answer questions, and make decisions in the workflow
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Custom Agents built with defined instructions and context for specialized use cases
Together, these capabilities allow workflows to interpret unstructured content, adapt to variation, and keep work moving without constant human intervention. And where judgment matters, people stay in the loop to review and validate AI-driven decisions.
Automates work from start to finish
In many organizations, automation handles isolated steps, not entire processes. Box Automate connects the full workflow so work runs continuously instead of stopping and starting between handoffs.
Workflows can be triggered by:
- file uploads
- form submissions
- metadata changes
- AI-detected information inside documents
From there, Box Automate can:
- extract and validate key data
- summarize and analyze content
- assign tasks and update metadata
- route files for approval
- generate and finalize documents with Box Doc Gen and Box Sign
- trigger next steps across systems and tools
The result is a more connected way to run document-intensive processes across AI, people, and systems.
Available now
Box Automate is now generally available for all business accounts. Organizations must be on Enterprise Advanced to access the full suite of agentic workflow automation capabilities.
If your teams are spending too much time managing documents instead of moving work forward, Box Automate offers a better way forward.
To learn more:
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Visit box.com/automate
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Read the Box Automate Launch Blog
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Join the Agentic Workflows user group
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Register for the Box Content + AI Summit on May 20 to see Box Automate in action
Questions? Feel free to reply to this post.
