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345 Topics
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in General
Thursday’s FAQ: Box HIPAA and HITECHFAQ

On our Monday’s Community Spotlight, we’ve highlighted our customer success story about Revolutionizing NICU Care with Box + Keriton Integration.In the ever-evolving landscape of healthcare, ensuring the privacy and security of sensitive patient information is paramount — especially in NICUs where the stakes are exceptionally high.In line with our commitment to enterprise security and compliance, in 2013, Box announced its ability to support the HIPAA and HITECH regulations, and the ability to sign HIPAA Business Associate Agreements (BAAs) with customers. Learn more about how Box adheres to stringent HIPAA and HITECH regulations here: 👉 Box HIPAA and HITECH Overview and FAQ 👈 This is your go-to article which covers: An overview of Box's compliance with HIPAA and HITECH regulations, detailing its capabilities to support healthcare organizations in managing Protected Health Information (PHI). It explains the significance of HIPAA, the HITECH Act, and the importance of Business Assoc

220
Jey Bueno Box
3 months ago
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Community Roundtable Highlights - Driving Adoption to unlock value

Thanks to our EMEA customers Stephanie Nowland, Metropolitan Police, and @Vincent Trousseau Oxfam, for yesterdays insights on driving adoption. Also thanks to @Mark Lomeli - Box  @GabrielatBox and James Davies from our EMEA team and our customer guests.  Highlights. Recording here 0 mins - Introduction to the panel1 min - Moving from implementation to adoption3 mins 19 secs - How do you measure value from your Box investment23 mins 33 secs - How often do you communicate value to the business?27 mins 54 secs - Adoption challenges37 mins 20 secs - Measuring Adoption on an ongoing basis51 mins 20 secs - Wrap up

651
Mark Lomeli - Box
3 months ago
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Jennifer CNew Member
asked in General
test

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Jey Bueno Box
3 months ago
JenG Box
JenG BoxParticipating Frequently
asked in General
What is RAG / vector embeddings in Box AI?

Box utilizes a Retrieval Augmented Generation (RAG) process using vector embeddings as a way to provide the best AI-powered answers across Box content. This approach allows us to support user permissions, incorporate new information immediately, avoid training models, and generally provide AI capabilities across multiples files and large amount of content.These efforts utilize our existing expertise in AI, search, metadata, and file storage to design solutions that are flexible and scaleable. This not only powers the functionality that you see in the product, but customers can build on top of our APIs so they don’t have to build it themselves.To achieve this functionality, we employ various tools and technologies in our environment: (In our environment is an important piece of information so customers know their content is not being used externally).1. AI model (LLMs): We utilize multiple AI models based that meet our enterprise-grade requirements (see AI Principles: https://blog.box.c

1592
JenG Box
3 months ago
Jey Bueno Box
Jey Bueno BoxCommunity Manager
posted in General
Wildcard Wednesday: Scavenger Hunt

Quiz Yourself and Join the Fun! 🎉Hello Awesome Community Members! ✨We’re launching a Box scavenger hunt to help you explore and learn more about the platform!How it works:1. ⛳ Complete the Tasks: Answer the questions and find information about Box.2. 🔎 Find and Share: Use Box’s resources to find your answers, and then post them in the comments along with the links leading to your answers. Why join?💡 Learn more about Box.🤝 Connect with others.🏆 Win rewards such as badge, earn points, and be on top of our leaderboards by participating actively.🔍 How many can you find? Check out the tasks below and dive into the hunt: What is the Box tool that allows you to create and manage automated workflows? What is the maximum file size that can be uploaded to Box? What authentication methods can an administrator configure for managed users? Happy exploring! 🕵️‍♂️💻

482
Jey Bueno Box
3 months ago
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in General
Monday’s Community Spotlight 🌟 Revolutionizing NICU Care with Box + Keriton Integration

A Customer Success Story by:Casey Bigger, Senior Customer Success Manager ✨ Enhancing Care in the NICU Department with Box's Keriton IntegrationA leading hospital is committed to providing exceptional care for all patients, including the most vulnerable populations such as NICU babies and their mothers. With a focus on improving technology, streamlining processes, and ensuring content compliance and security, they embarked on a mission to enhance the quality of care in their NICU department. To fully support this goal from a content-management, security and compliance perspective - they leveraged the power of Box's developer portal to easily build a connection to their new HIPAA compliant software called Keriton. The hospital recognized the need for a more efficient and secure solution than legacy FTPs or on-premise systems for file storage requirements and reporting for this new process. ✨ Improving Collaboration Efforts and Addressing Challenges in Implementing Box Solutions: The gro

380
Jey Bueno Box
3 months ago
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Community Roundtable Highlights - Developing your AI infused content protection strategy - conclusion

Thanks Kurt Roemer and Ben Weiner for yesterday’s review of the security ebook and next steps. Recording of the roundtablePlease find attached here the  recording  the highlights.   Highlights0 mins - Recap on goals of ebook and next steps2 mins 30 secs - Quick review of ebook chapters 1 to 525 mins 8 secs - Appendix and Resources40 mins - Overview of community.box.com  Chapters of the ebook Chapter 0 - Introduction LinkChapter 1 - The involving nature of content LinkChapter 2 - The content threat landscape LinkChapter 3 - Goals and Guardrails LinkChapter 4 - Structuring a content protection strategy LinkChapter 5 - Operationalizing content protection Link Want to contribute to the ebook appendix and resources?If so, please follow the instructions here. Do you have a content protection strategy example that you would like to share with us? A one pager, draft is fine and our team is happy to provide feedbackIf so, please email kroemer@box.com or tdeely@box.com 

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thomasdeely Box
3 months ago
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April JonesNew Participant
posted in General
Co-authoring & Links

Good day everyone,We started our migration to Box about 5 years ago and Links within Documents have always been a blocker.  With this we had to migrate file servers to AWS FSX.  We had a few IT people that we had in the past enabled co-authoring, love the autosave.  Now since the announcement back in May and the support of Links, we have been testing with a few groups.I admit I am not well versed with setting up links within Excel and am wondering, what if any advice and tips you may have as we move forward within our company to enable for everyone and prepare our support desk with any guidance for support.

321
Jey Bueno Box
3 months ago
T
TJTJNew Member
asked in General
Google Play Store

I’ve been using Box on my Android phone for a while but it has now disappeared entirely. It is no longer in the Google Play Store. But it’s still available on Apple devices.Does anyone know what has happened?

413
Jey Bueno Box
3 months ago
Jey Bueno Box
Jey Bueno BoxCommunity Manager
posted in General
Unlocking the Benefits of Box Hubs: A Beginner's Guide

Are you wondering how Box Hubs enhance your daily tasks? 🤔Box Hubs are intelligent portals that allow you to securely curate, publish content no matter where it lives, and share content both internally and externally.New to Box Hubs? We have a minute video on YouTube showing Box Hubs setup basics. To start with, you may watch this to learn how to enable Box Hubs: You would ask, “what’s in it for me?” Thus, I have outlined below the benefits of Box Hubs which include:Bringing content, files, and more in a single, easily configurable site for your chosen audience with no coding or admin rights needed Connecting internal or external collaborators to the resources they need Tracking content effectiveness with built-in insights on engagement and performance Using the latest AI models to enhance the value of your Hubs contentIt’s time for you to discover how Box Hubs can revolutionize the way you work!See related topics about Box Hubs to learn more:Introducing Box HubsLearn how to create a

1552
Jey Bueno Box
3 months ago
Sue-at-Box
Sue-at-BoxNew Participant
posted in General
Favorite Box Hubs use case

My favorite use case for Box Hubs are Human resource sites that keep all employees up to date on company policies and benefit resources. To me, that’s such an obvious way to point employees to the right place to find answers to their HR questions quickly and to reduce the burden on the HR team having to field as many questions. But Hubs is applicable across all Lines of Business! Where do you see Hubs being the most useful at your organization?

322
thomasdeely Box
3 months ago
Bskibitzke Box
Bskibitzke BoxNew Participant
asked in General
150GB File Upload Limit

I often work with customer audit logs or large video files.  I want to use Box more to store and collaborate on these but that limit is to restrictive.  Are there plans to increase that limit in the near future?

351
afrasiyab Box
3 months ago
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Live demo and customer Q&A on Box UI elements for Salesforce

Thanks to @nread Box , Kim Kung, and Anna Spallino for yesterday’s overviews and demos of Box UI Elements for Salesforce, Flows, Roadmaps and Dreamforce preview. Please see highlights and recording here. 0 mins - Overview of Box at Dreamforce 20242 mins 14 secs - Share a review for 50 usd!3 mins 26 secs - Roadmap updates - Box for Salesforce and Slack6 mins 30 secs - Box UI Elements for Salesforce22 mins 23 secs - Overview of Flows41 mins - Customer Q&A See you at Dreamforce Booth 201 link

230
thomasdeely Box
3 months ago
afrasiyab Box
afrasiyab BoxNew Member
asked in General
Does box have automation to help with database updates as content changes

What if the user wants a database entry updated based on content updates in box? Can they use Relay to automate that update?

201
J
3 months ago
C
cvasquez Box
asked in General
How can I deprovision users in bulk?

How can I deprovision users in bulk?

422
Kirby Platt Box
3 months ago
afrasiyab Box
afrasiyab BoxNew Member
asked in General
Can BOX Preview show image files and is there a size restriction?

Is there a size restriction on image preview

161
K
3 months ago
C
cvasquez Box
asked in General
Do versions count in storage per user?

Do versions count in storage per user?

201
B
3 months ago
S
sineadhuson BoxNew Participant
asked in General
Can I set up Box Sign with Salesforce using Salesforce tags?

How can I set up e-signature templates with Box using Salesforce Tags?

262
dzarazua Box
3 months ago
K
Karel DelvooNew Participant
asked in General
Waterfall permissions - tree structure & content creation restrictions

I have two questions on the Box waterfall permissions set-up:Users with limited access should still be able to see the tree structureIf I create a folder with subfolders, and only allow certain user categories access to certain subfolders, then these user categories will see the subfolder on their all files page (but not the main folder). I would like however that the tree structure “upstream” is visible to everyone.For example: Main folder “HR”, with subfolder 1 “payroll” and subfolder 2 “firm activities”. Everyone will have access to subfolder 2 “firm activities”, but only the group management will also have access to subfolder 1 “payroll”. In this example, I would like everyone to be able to see that “firm activities” is a subfolder to “HR”, but not that there exists a subfolder 1 “payroll”. Is this possible? Restrict content creation I would like users to be able to create new folders as of a certain level in the tree structure. For example, users cannot create new folders in main

494
Pouncysilverkitten
3 months ago
K
Karel DelvooNew Participant
asked in General
Waterfall permissions - tree structure &

I have two questions on the Box waterfall permissions set-up:Users with limited access should still be able to see the tree structureIf I create a folder with subfolders, and only allow certain user categories access to certain subfolders, then these user categories will see the subfolder on their all files page (but not the main folder). I would like however that the tree structure “upstream” is visible to everyone.For example: Main folder “HR”, with subfolder 1 “payroll” and subfolder 2 “firm activities”. Everyone will have access to subfolder 2 “firm activities”, but only the group management will also have access to subfolder 1 “payroll”. In this example, I would like everyone to be able to see that “firm activities” is a subfolder to “HR”, but not that there exists a subfolder 1 “payroll”. Is this possible? Restrict content creation I would like users to be able to create new folders as of a certain level in the tree structure. For example, users cannot create new folders in main

150
K
4 months ago
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kenkenNew Member
asked in General
My boss cannot log in because he cannot get the 2-step verification code.

My boss can't log in to his box with his Email address and password because he is asked for a 6 digit authentication code. He doesn't remember setting up 2-step verification for his box account, so he doesn't have Authenticator set up on his phone. Nor does he receive the 6-digit authenticator code on his mobile social networking sites or in his email. Is there any way to reset his account?

1042
K
4 months ago
M
MartinCHNew Participant
asked in General
Password has expired, reset not possibel

I have an account with the old email address m****@****.ch. When I enter the password, I get a message saying it has expired. I can't reset it because I can no longer access my mailbox m****@****.chWhat can I do to have access to this account so that I can see my photos and videos again?

731
thomasdeely Box
4 months ago
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A.K1664New Member
asked in General
Problem with Box drive greyed out

My Box Drive icon is grayed out. I am not able to quit the application. The application does not show in the list when I force quit. I am trying to uninstall and reinstall Box Drive and I am getting this error. "Error: Box Drive is running" Please quit Box Drive first before resetting or uninstalling. We have tried all the troubleshooting articles on the Box support community and internet searches. Still not working. Help!

231
thomasdeely Box
4 months ago
J
Jon Burling BoxNew Member
asked in General
User log out after Suspicious Location alert

Can I automatically log a user out of Box following a Shield Suspicious Location alert? 

261
chrish
4 months ago
S
sineadhuson BoxNew Participant
asked in General
How does Box ensure Security with Box AI?

If an organization is interested in enabling Box AI for users how does Box ensure security both for AI search and AI training?

241
K
4 months ago

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