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I am a member of two different box groups and in both of them, I am unable to view/download pdf files.  I am able to view microsoft word, excel, and powerpoint files, but I am not able to open pdf files.  Process of steps to open pdf before error:Selected “More Options” Open with… Adobe Acrobat (web) Pop up box arrives that says, “Get the world’s best PDF and e-signature tools embedded inside Box with Adobe Acrobat for Box.  This third party application is requesting the ability to: Read from file xxxx.pdf. You will be taken to a 3rd-party application.” Select Okay New tab for Adobe Acrobat opens but then receive the following error message, “File preview error.  File preview not available, please reload to try again.” All reload attempts do not open pdfAlso tried Open with: Open with Adobe Acrobat but get error message, “Unable to open.  xxx.pdf could not be opened because you are not connected to the in

I set up a folder to share with others to upload files, but it keeps showing "An error occurred while uploading. Please try again"ps:I have followed the steps to troubleshoot the problem, but it still doesn't work.

Hey everyone, I just downloaded Box Mobile to try it out, and it is very practical for the iPad. Though, the only thing I am missing is the possibility to change the speed of the audios, so times 1.5 or 2. On the web, there is a setting that makes it able to change this, but the app is missing this function. Am I the only one missing this? Am I just missing it? Could this option be added for the app? It must not be so difficult to add the function, but I don’t know who to contact for this. If you have any tips, please let me know. Kind regards.

 Empowering Enterprises with Responsible AI StrategiesThe adoption of AI in enterprise settings is becoming essential for business transformation and operational efficiency. However, success requires a balance of strategy, governance, and change management to ensure AI delivers measurable business value while aligning with organizational culture and security needs. In the most recent episode of the AI First podcast, hosted by ​@Jon  (Chief Customer Officer at Box) and Stanley Toh (Head of Enterprise End User Services and Experiences at Broadcom) shared insights into Broadcom's approach to leveraging AI effectively.   Here we summarize the key takeaways from their conversation, focusing on Broadcom's strategies for AI

Thanks to ​@MichaelBBox, ​@jamesduncan-box, ​@ViolaO Box ​@Jessi Yi Box, ​@Leon Beckett - Box and ​@Thomas Deely Box for the first EMEA Box AI Office Hours!Also thanks to our guests who joined in the discussion - including ​@Hattie and ​@Samuel Onyoso. Our recent EMEA Box AI Office Hours brought together customers who are actively exploring how Box AI can be applied across a wide range of scenarios. Conversations touched on everything from image content understanding and privacy-first

Thanks to ​@amandanielsen Box  ​@daniel.cifuentes Logan Rabe, Kaio Magalhaes for yesterday’s overview of the Box and Codelitt partnership and Box Bridge. Recording here.  Why Box + Codelitt?​@amandanielsen Box   and Logan Rabe kicked off with an overview of the partnership. Recording clip here "One of the problem[s] with out-of-the-shelf experiences is that they are made for the entire public. And most companies, they might need something specific. And that's where... BoxBridge, comes in."

Thanks to ​@Laryssa Box ​@TimDeGregori  ​@Meena Ganesh Box William Higgins for this yesterday’s overview of Box AI Studio and hands on enablement on Box Agents. Recording clips and highlights below. Full recording here Box AI Studio Update​@Meena Ganesh Box kicked off with an overview of Box AI Studio and upcoming enhancements. Recording clip here.     

Our company has 27 seats and would like to increase another 1 seat to make 28.Is it possible? 

Unlocking Enterprise Transformation Through AI: Insights from IBM and Box In the latest episode of the AI First Podcast, ​@JonHerstein Box , Chief Customer Officer at Box, sits down with Matt Lyteson, CIO of Technology Platform Transformation at IBM, for a conversation about how artificial intelligence is reshaping enterprise workflows, productivity, user experience, and technology governance. This dialogue dives into IBM’s transformation journey and explores strategies for businesses navigating the evolving AI landscape.This blog post synthesizes key insights and strategies highlighted in the conversation, delivering a roadmap for organizations aiming to make the best out of the episode’s valuable lessons.  (00:00

I want a receipt for my $5,000 purchase of licenses. As my first time using it, I am disappointed that a receipt is not emailed or accessible after 17 minutes of hunting and pecking around your site.  What am I missing? Please email me a receipt for my purchase from 8-15-2025. Others appear to have the same problem - do you?

Thanks to ​@msyu Box ​@Jakub Piech PM Mobile and Paula Wojtysiak for this weeks overview of Box AI for mobile, and also to our guests who joined in the discussion.  Full recording here. Recording clips and highlights clips below.  Agenda items:Product Updates - Box for Mobile and Box AI for MobileLooking ahead feature preview Product Updates - Box for Mobile and Box AI for Mobile ​@msyu Box ran some polls and  ​@Jakub Piech PM Mobile shared product updates. Recording clip here

Checkout the second in the new Box AI first podcast series from Box Chief Customer Officer, Jon Herstein, with Steven Chien, head of AI at LPL Financial, highlights below.    Unlocking the Potential of AI: Strategic Insights from LPL Financial and Box In the latest episode of the AI First podcast, hosted by Jon Herstein, Chief Customer Officer at Box, Steven Chien, Head of AI Advisor Service Solutions at LPL Financial, discussed how AI is transforming financial services. This conversation covers how LPL Financial is harnessing artificial intelligence to empower its network of financial advisors, tackle the challenges of adopting AI at scale, and navigate regulatory compliance. The insights shared offer a roadmap for organizations looking to embrace AI strategically. LPL Financial: Scale Meets OpportunitySteven Chien pro

Big thanks Alberto Estrella of Estrella, LLC and ​@Scott Picanco Box  for this week’s overview and demo of legal use cases for Box and Box AI. Please see here for the full recording and below for the highlights and recording clips.  Intelligent Content Management(ICM) for Legal Firms. Recording clip hereThe roundtable started with ​@Scott Picanco Box  providing an overview of ICM for Legal Firms, covering typical business and legal

Can box generate a list of downloaded/uploaded files?

For Box Community members, if you’re working on gaining your training certification for the Box Intelligent Content Expert and should you need to re-take the exam (which you can do as an 80% pass score is required),  here’s guidance on how to navigate the site and re-take the exam should you need to do so.  I was unsuccessful in my first exam attempt so had to study-up and retake it.  So, if you find yourself in this position, here’s the guidance that might be helpful:  You should be able to retake the exam by navigating back to the exam on training.box.com. You should see a button that says “Review”. This will take you back to your exam where you can click “Retake Questions” in the top-right to retak

Text Input Field Validation enables users to configure validation settings when using text input fields to ensure senders are entering correct data when completing signature requestsWe are excited to introduce Text Input Field Validation in Box Sign, ensuring that the information entered into text input fields when completing signature requests meets the predefined rules, format, and naming convention defined by senders and template creators.With field data validation, users can ensure and maintain accurate field entry, minimize incorrect data entry errors, and streamline signing experiences for their recipients.Users can configure different validation options to ensure the right data is applied by recipient to fields, including:Numbers: Automatically checks for numbers using 0 to 9 with no spaces and

Securely Store Gravity Forms Uploads in Box.comIf your Gravity Forms submissions include files and documents, the Gravity Forms Box.com Integration Premium Add-on is the perfect solution. It provides a seamless way to upload and organize files in your Box.com account—automatically and securely. Say goodbye to manual file handling and enjoy a faster, cleaner workflow.What is the Box.com Integration Premium Add-on?This add-on connects Gravity Forms directly with Box.com, allowing you to automatically send uploaded files to your cloud storage. Simply choose the upload field and destination folder, and the add-on takes care of the rest. Whether you're collecting resumes, proposals, or any other documents—files are sent to Box instantly, without ever touching your WordPre

Artificial Intelligence (AI) adoption in higher education poses unique challenges and exciting opportunities. In a first episode of the "AI First" podcast, hosted by Jon Herstein, Chief Customer Officer at Box, and featuring Kemal Badur, Chief Technology Officer at the University of Chicago, the two leaders explored the vital steps required to integrate AI into organizations, with higher education as the focal point. Podcast available on YouTube: https://youtu.be/0UYKwKDvyjo I Audio Versions: Apple Podcast & Spotify This post summari