Request to remove Google Sign-In loop

👋 Hi ​@kyo-fukai, welcome to the Box Community! Sorry to hear you encountered an issue with Google sign in.

If you are unable to login to your Box account to remove Google authentication, you can revoke Box access directly from your Google account:

• Log in to your Google Account Security page
• Under third‑party apps, select Box
• Click Remove Access to disable Google sign‑in

You can then create/reset a Box password here: https://app.box.com/reset

Related thread:

If you encountered any issue, please submit a ticket to our Product Support. If you are unable to sign in or open a case, click here to fill out the form.

Thanks, and I look forward to getting this resolved for you soon.

I revoked direct access to Box from my Google account, but when I try to log in to Box, I'm redirected to the Google login page.I've tried clearing the cache and removing the Box link from my Google account, but after entering my email address on the login screen, I'm still redirected to the Google login page.I've also tried different browsers and incognito mode, but the result is the same.What should I do?Sorry for the machine translation.

Dear ​@kyo-fukai, thanks for bringing this up and sorry to hear you still encountered an issue.

After revoking access, have you tried setting up your Box password to check if it resolves the login issue?

1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
2. Check your email, you will receive an email with a link to reset your password.

• Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
• If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
• Also check your spam folder.

If you continue to experience this sign in loop after creating your Box password, please open a case with our Product Support here for further assistance. Thank you!

I have completed all the steps you mentioned.
However, I am still being redirected to the Google login page.

Since I cannot sign in at all, I am unable to access the Account Settings page
to remove the Google authentication link by myself.

I would appreciate it if you could remove the Google authentication association
or switch my account to the standard email + password login method on your end.

I have already contacted support regarding this issue.
 

Dear ​@kyo-fukai,

Thank you for your response and for reaching out to Support. I see that you were able to open a support case, and our Product Support team has already reached out. To further investigate and to continue assisting you with the Google sign‑in loop issue, please coordinate with them directly.

We appreciate your continued patience as we work to resolve this concern.