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Question

Request to remove Google Sign-In loop

  • June 11, 2026
  • 2 replies
  • 11 views
K

Boxサポートチームの皆様、こんにちは。

BoxアカウントでGoogleログインの無限ループに陥っています。app.box.com
/resetでパスワードリセット手続きを完了しても、ログインページが常にGoogleログインページにリダイレクトされてしまいます。

バックエンドシステム上で、私のBoxアカウントからGoogleアカウントの関連付け（ソーシャルサインイン／SSO）を手動で削除／解除してください。そうすれば、通常のメールアドレスとパスワードでログインできるようになります。

ありがとう。
 

      2 replies

      Jey Bueno Box
      • Jey Bueno Box
      • Community Manager
      • June 11, 2026

      👋 Hi ​@kyo-fukai, welcome to the Box Community! Sorry to hear you encountered an issue with Google sign in.


      If you are unable to login to your Box account to remove Google authentication, you can revoke Box access directly from your Google account:

      • Log in to your Google Account Security page
      • Under third‑party apps, select Box
      • Click Remove Access to disable Google sign‑in

      You can then create/reset a Box password here: https://app.box.com/reset

      Related thread:


      If you encountered any issue, please submit a ticket to our Product Support. If you are unable to sign in or open a case, click here to fill out the form.


      Thanks, and I look forward to getting this resolved for you soon.

      K
      • kyo-fukai
      • Author
      • New Participant
      • June 12, 2026
      I revoked direct access to Box from my Google account, but when I try to log in to Box, I'm redirected to the Google login page.I've tried clearing the cache and removing the Box link from my Google account, but after entering my email address on the login screen, I'm still redirected to the Google login page.I've also tried different browsers and incognito mode, but the result is the same.What should I do?Sorry for the machine translation.
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