Hi, about 15 years ago I had a company that launched a product and I had Box.com accounts for each domain. One to collaborate on a product with my cofounder and one for business related docs. I am looking for an important file that may be in one of those accounts but I no longer have either domain. I can prove I owned them at the time of the account activity though. Is there a way to update both to new email addresses so I can get back in?
Question
Recover two accounts from my past company
👋 Hi
Because you cannot log in to those accounts, you must contact our Product Support to review the account status and facilitate the recovery if eligible. Box has a strict security protocol to verify ownership and will require answers to specific security questions. To get started, you can access the ticket form here and one of our supports will follow up with you via email.
Thank you, and I look forward to getting this sorted out.
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