I have a former employee who was a managed user in BOX and removed when resigned. I am trying to add her back under the 1 seat I have left and when I do, it will not recognize the email and allow me to add her as a managed user. I went ahead and added “freemium account’ and can’t see her anywhere in the user set up. I have deleted, opened a ticket, tried what they suggested and the results are not the same as the case notes. Has anyone had this type issue and successfully resolved it?
Question
Error Adding New Managed User
👋 Hi
Because you previously shared folder access with her, she was likely added to your Box instance as an External User. To verify this, can you please navigate to your Admin Console > Users & Groups and click on the External Users tab (rather than Managed Users).
If you find her name on this list, you can easily convert her from an external/unmanaged user to a managed user.
If she is not receiving the email invitation to join your enterprise, she can log directly into her Box account to accept the invite. If she logs in but does not see the invitation confirmation dialog, please have her follow these steps:
- Go to Account Settings > General Options.
- Change her Home Page setting to Files.
- Log out and log back in.
I see you have already submitted a support ticket and were provided instructions on how to add a user. If the steps above do not resolve the issue, I highly recommend updating your open support ticket so our team can escalate and investigate this further.
Thank you for your patience as we work to resolve this for you!
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