Support Forum

Hello,   I have no files in trash or under All Files tab but the storage still shows 3.8 GB storage is used. I added some file but deleted them soon after and also removed them from trash. Can a Box support help me fix this?    Thank you.

Why do I get this error when trying to convert my trial account to a subscription?

I am trying to invite our board treasurer as an external collaborator within our Enterprise account, but system is telling me it won't work. I have done this plenty of times before with external collaborators with all kinds of email addresses. I do see where our folder settings say "restrict collaboration to within the company" but it is greyed out so I cannot change it, and also, I already have other external collaborators on this same folder so how was I able to invite them but not this new one? Please help.

BoxとBoxToolがインストールされている環境では、フォルダを指定してBoxからSharePointにアップロードすると失敗します。ファイルを指定すると、アップロードは成功します。この問題は一部のデバイスで発生し、他のデバイスでは発生しません。問題が発生しないデバイスで問題を再現するために必要な設定をアドバイスまたは提供していただけますか?

I am a Windows11userI get this error, and I cannot find the app anywhere on my computer. I tried to install it again and got this error: I cannot find the app to uninstall whatever I have so I can re-install a working copy.   Help!

I recently upgraded to an ARM-based PC (Microsoft Surface) which the Box app does not support, forcing me to use a browser to access my files. When I upload a file to Box via Firefox, it repeatedly uploads the same file until I close the browser. I only noticed this after coming back to the tab and noticing that the PDF I uploaded was on version 1,937 and counting. I tested another file and observed the same behavior. The behavior persists when using a private window with all extensions disabled. The bug does not appear to affect Chrome: files upload once as expected. In Firefox, other services such as Dropbox and Google Drive are not affected, only Box. Anybody else experienced this and found a solution?

以前デスクトップのフォルダーに保存していた、PDFをBOXにアップロードしました。保存数を確認したら、実際の数とBOXに保存した数に相違が生じます。 BOXに保存した数の方が多く表示されます。 そのような現象はありますか？ また、この解決方法教えてください。

Our Accounts keep getting the message that the max storage has been reached, but it has not and we can not upload anymore documents. Please help. 

I got troubles with Box for a few months. I'm not able to create different links for documents with different permissions. Box is able to create just one link for any permission settings (different links for different groups of viewers / editors). Please is it possible to have the same settings as before? It was possible to create different links for different permission settings - all options (Can edit / Can view and download / Can view only). Any document on Box now.

Box acting very slow and cannot download files. DL button disappears when I select more than 1 item. When I try to DL the folder, I get a zip file that is empty.

It is what to do that I am invited to the collaboration, and a folder was displayed, but a folder of the joint ownership was not displayed when I open BOX today. Other people were displayed, and a folder did not seem to be turned off.

I upgraded to a business plus account but my account is still showing a 10gb storage limit, even though it should be unlimited.  I reached out to a rep and was told to submit a ticket but I don't see where to do that on the Support page.  The other forum posts on this issue do not help.  Very frustrating.

My PCs cannot sync and upload files to cloud. My phone seemas to be fine. When I try to view BOX in a web browser (Chrome and Edge) after inputting account name and password the bowser screen goes white and stays white. It does not connect or populate folder on screen

Hello, I want to create user invite via .NET SDK. I’m using boxClient.Invites.CreateInviteAsync method. I created another (personal) account on box.com and I’m trying to invite it to my enterpise. But I’m getting an exception with details: {"type":"error","status":400,"code":"bad_request","context_info":{"errors":[{"reason":"invalid_parameter","name":"login","message":"Invalid value <personal information-redacted>."}]},"help_url":"http:\/\/developers.box.com\/docs\/#errors","message":"Bad Request","request_id":"suqbwuhwiea7aeue"}   Am I missing something?

I'm trying to add an internal user within my organization to a 'parent' folder so that they can access both this folder, and all subfolders within this folder. When I invite them, I get a notification that they were successfully invited. However, they are still not able to access the parent folder (or sub folders). It will be very time consuming to have to manually add them to every single sub folder, so any help is greatly appreciated. Thank you!

Hi Box team, i'm working in IT and one of our user not receiving the box registration email. I have checked the junk/spam folder and nothing. Please resolve this issue ASAP.

Hello, I am no longer going to be able to use the email address I started my unpaid Box account with. I initially couldn't figure out how to transfer ownership of my files to my new email address. So I created a new Box account with my new email address, but then later realized I could have just added my new email address to my existing account and made it the default email address. However, when I tried to do that, it said I cannot because there is already a Box account associated with my new email address. SO, I cancelled the Box account associated with my new email address. Then came back to my original acount and tried to add my new email address to it by selecting "link personal email" in my account settings. However, it keeps giving me an error message telling me "Oops - that person already has a Box account." Except I have cancelled that Box account... Why am I receiving this error message when I no longer have a separate Box account under that new email address? I just need a q

A user has forgotten their password and is unable to access their Box account.I sent them a link to reset the password, but the system did not allow me to proceed without first completing the two-step verification process, which was unsuccessful.The Box requires a significant amount of data in order to perform its functions effectively.Our company is called Playheart and we are currently using the Enterprise package.Ms. Bao-Yen An is the individual in question.The email address in question is <personal information-redacted>The last occasion on which the account was accessed successfully was on 29 November 2024.The account was created on 1 October 2020.Please verify this information.

Hello - I keep Excel files open throughout the day as I need to add or delete things within the sheets. When I hit save I see the file saved box. But a few days later I'll open the Excel doc and use the Excel option and I don't see the file saved box.

Hello, I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome. I am unable to set up my password. Please help. Thank you.

I am going to be closing down the domain I used when I first created my Box account, and need to edit the email address associated with that domain which I used when setting up my Box admin account.  I understand that I need to add a new email address and then make it the default, but Box won't let me add the new address and tells me it is unvalidated.  How do I validate it?

Hi team, my phone number has been changed so I cannot get the two factor auth number. is there a way to recover my account? thanks  

I am having a nightmare trying to figure this out, or directly contact box for any help. The manage user page says "error, please try again later" when the account was opened over a week ago now and should be experiencing no technical glitches.

I am un able to open the shared box folder link ?

Hi    We are considering moving from Dropbox to Box.com but we have an archive of 320 GB we would need to upload to bring with us. Is there a way this can be done are we expected to upload hundreds of files individually to stay within the 5 GB upload limit.  In general, each of our files is 3-4GB so this is a one-off requirement.  Please advise if this can be done in some efficient way in one transfer / initial upload?