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My colleague has been on leave for a while, but when he returned recently and tried to log in to Box, he received a message that a verification code had been sent. However, the verification code has not arrived in his email. Because of this, he is unable to log in and is unable to contact support, so I am asking the question on his behalf. While he was on leave, his email address was also dormant, so I wonder if that is the cause. Please tell me how to contact support.

Hi, I am trying to invite new users to some of our folders, and while they receive the invite, they do not then receive the following verification email. They have checked their security settings with IT and spam folders. One person from their organization was successful, but no others have been. Their emails end in .biz - could this be an issue? 

Hi ​@S.Uchiyama, 

Welcome to Box Community, and we’d be assisting you in regards to your colleague’s verification email. 

 

Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com and no-reply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

Please make sure that your email client is not blocking emails from

  • box.com
  • notify.box.com
  • reply.box.com
  • track.box.com


You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications. 

 

Please have the user to generate a new link by generating a password reset. 

 

Hope it works, and please let us know how it goes. 

Hi ​@jhamlin, Welcome to Box Community! 

 

We already have a related post in regards to your verification email, please see the suggested troubleshooting steps: 

Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com and no-reply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

Please make sure that your email client is not blocking emails from

  • box.com
  • notify.box.com
  • reply.box.com
  • track.box.com


You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications. 

Hope it works, and please let us know how it goes. 

 

Hi ​@Rona Box ,Thank you for your reply.


I have tried all of the suggested methods, but I am still unable to receive emails.
In the past, another colleague who was also using the free plan was unable to receive emails from Box. At that time, Box's support team discovered that this colleague's email address had been blocked, and they restored it to normal. I think this may be a similar problem. How can I request Box's support team to address this issue?

 

Yes, my experience is the same. Looking for additional help, as the emails are not in spam. 

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