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Question

Missing folder and files

  • July 25, 2025
  • 1 reply
  • 33 views

An entire client file with multiple years of data just disappeared without any trace and I have no idea how or why it happened. Could someone please reach out and provide details of how to remedy this issue?

1 reply

Rona Box
  • Community Manager
  • July 26, 2025

Hi ​@kday

Welcome to Box Community, and we’re glad to assist! 

Upon checking it indicates that you have already collaborated with one of our team members. And it appears that you’re issue has been resolved. Please keep an eye out on your existing case, and we stay in touch. 

 

Have a safe weekend, and we hope to get this sorted out very soon!