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Question

Login credentials are invalid

  • July 28, 2025
  • 1 reply
  • 29 views

Dear Sir or Madam,


I had an individual free account, but I mistakenly deleted it.
When I tried to reopen it, the password reset notification did not go through. I then created a new account with a different email address, but the password reset failed again.

Therefore, I would like to delete all the accounts once and restore the original account I was using. Could you please provide guidance on the necessary procedures?

Best,

  1. Yamada

1 reply

Rona Box
  • Community Manager
  • July 29, 2025

Hi ​@HYamada

Welcome to Box Community and we’d love to help!

I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

 

Thanks for posting and we look forward in getting this sorted out very soon!