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Question

500 Error when creating account

  • July 25, 2025
  • 1 reply
  • 100 views
C

A client just invited a different email account of mine to access files. Everytime I try to create a new account with that email, I get a 500 error. I’ve switched browsers, cleared my cache, gone into incognito, and disabled all extensions. HELP!

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • July 26, 2025

      Hi ​@cbibbs, 

      Welcome to Box Community and we’d love to help!

      I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

       

      Thanks for posting and we look forward in getting this sorted out very soon!

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