This is Yusuke_Manaka. I recently inquired about removing the suppression list, and it seems that the following five people are also restricted.
<personal information-redacted>
I apologize for the inconvenience, but could you please remove the suppression list for them as well?
Hi
Welcome to Box Community, and we’re gladly check if the requester email addresses are currently blocked by Box.
I've investigated our email server logs and the email addresses were placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so the user should now be receiving emails from Box.
To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:
It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you.
Please add noreply@box.com and no-reply@box.com to your email contacts and kindly request that emails from the domains mentioned above be included in the email allow list (Safe Sender) to ensure that Box messages are not blocked. Please review this article: Troubleshooting Issues with Email Notifications.
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