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Question

File Properties

  • May 23, 2025
  • 4 replies
  • 55 views

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Every time I try to copy a file from my desktop to Box Drive I get an error that the properties will not be copied, although it allows me to copy the file nonetheless. This just started happening after years of working correctly.  Any advice?

4 replies

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Hi Linda,

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!


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I am experiencing the same issue


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Was there any response or resolution here?  I want to move lots of photos to Box, but I don't want to lose all the properties data.


  • New Participant
  • July 28, 2025

I am experiencing this same issue.  Is there a recommended resolution?