Support Forum

I work in higher ed administration, and we use Box to store student uploads. Our current process includes a team member creating a folder for each individual student, and then giving Previewer Uploader permissions to each student’s school email address. I’d like to know if there is a way to automate this process. I have an Excel sheet that contains the name of the students and their email addresses, and ideally, I’m looking for a function that would use the name column to create a Box folder, and use the email column to generate permissions. Is there a current Box function that might work with these purposes? Thank you!

The search feature in online box was working fine but a couple days ago it changed now I can only find some folders and not others. If I search manually I can find them but they do know show up in the results of my search. What is going on?

Hello - is there a way to allow someone to download Excel files while preserving watermarking? It seems that turning on watermarking does not allow people to download Excel files in their native format.

I'm experiencing issues using DocuSign with Box today. The first document I sent for DocuSign worked fine, but when I moved on to other documents, it kept pulling the very first document of the day.

Big thanks to 180365316 for sharing his Box and Salesforce journey and thoughts on Box Zone and data residency and also 13261339188 for yesterdays demo of the Box for Salesforce new install config experience and new automations with Salesforce Flow. See here for details of our next roundtable featuring Don Hammons of mxHERO and also latest updates on Box for Slack. cc 1917787569165698308087   Save your spot for our next Roundtable Dec 13th 10am PT/1pm EST We will follow up with you for questions we didn’t cover and we also have our 1st Community asks below. What are our Community asks? If you have experience with data residency and Box Zones, Kerry Kulp has an ask at minute 10 52 seconds in the recording We (Box) are looking to speak with a Salesforce customer who has moved completely off Egnyte onto Box, preferably in Sweden! Let us know if you know someone. Thanks Please share this series with your salesforce colleagues!   Links: Kyles box-ui-elements-lwc github repo Link to

Emails from BOX are not being delivered to this email address. <personal information-redacted> I am not receiving any emails to sign up, in addition to the collaboration invitation email, so I suspect that email suppression is in effect. I checked the article about email suppression, but this user is not currently on a business account so I don't know who to contact. First of all, I would like you to confirm whether it is being suppressed.

HelloWe have an error creating corporate user Leysan ValiullinaIs there an account that was created with this email already?Could we delete that account so we can create the proper <personal information-redacted>account?This is how  <personal information-redacted> shows up when we added her to Woodfibre Box folderhttps://pomerleau.app.box.com/folder/273997840260/collaboratorsWhen searching for the user,  she does not exist in our Box directory

We created a new user on our account this evening.  We send and resend the notification email but it does not get from Box to the outlook email inbox for <personal information-redacted>.  It is not in any of the other folders such as Junk, etc.

Hello, As a collaborator in a shared folder, how can I remove myself from receiving this auto notice? I don't need to know any updates in the folder. If my role is changed from editor to viewer/uploader, will that solve the problem?

that email from to deleted file sms call record video recored photo everyting maybe recobary plaes 

Copying numerous small files to my SSD from the Box folder is extremely slow. Larger files do copy faster. 

I am using python boxsdk with client_id,secret,token generated from my organization developer url (https://<myorg>.ent.box.com/developers/console) But while I am trying to test auth, I think its not trying to validate on my organization url since its trying GET/POST on "https://api.box.com/2.0/users/me"  and running into error="invalid_token", error_description="The access token provided is invalid. boxsdk.exception.BoxAPIException: Message: No "refresh_token" parameter found Isn't I supposed to pass my specific org api URL? 

We are given a list of files to download where the URLs are in the form https://app.box.com/s/.  Looking for a way to programmatically download them using NodeJS. It doesn't appear that the is the same as file_id.

We have M1 M2 and M3 apple sequoia devices that receive the error that the firewall is not enabled.  The firewall is enabled on these devices, it has been verified in our instance of JAMF and the devices themselves.  When will a fix be put through?

Hi, I need to gain access to a Box folder where the only owner and admin left the company. If I share the link, can someone provide reader access or at least share if any other editor/ admin that we might not be aware of? Thank you

my command is ftp 107.152.24.220and there is no response. if the ip address has changed what is it now?

When linking box with salesforce I get this error "You may not log in with an enterprise that does not match the service account. AccountId for User 298952782 AccountId for Service Account null"Thanks in advance for any help you may provide.

Some people get a message saying "Unable to upload changes to [    ] due to insufficient permissions. Please close the file and your changes will be saved as a copy. Move this copy to a folder that you own to upload it to Box''. Then it will create a file with same name + username in the same folder. Users are assigned editors right via groups and other people in that same group can upload changes to that file so that makes no sense. How do we resolve this?

I’m unable to access viewable client docs because it is requiring a two factor authentication but doesn’t allow me anyplace to input a 6 digit authentication code after prompting me to have one. what is happening?

I have an end user that every time he adds a file to box he also creates folder called “~Bromium”. It creates it in whatever folder he is working on. He also has an error from his box drive about not being able to delete these folders. I had him uninstall box drive, I deleted all 200 of these folders he created and when he installed box drive in a day or two he went back to creating these folders again. Any suggestions?Also, is this really the only way to get support for Box? 

I need to submit a help request.  I have changed my email & generated an email verification link but I keep getting a 403 Forbidden link.  I have tried all the troubleshooting ideas you have sent to others (updating browser, clearing cache, disabling firewall & extensions & restarting machine.  None have worked.  Can someone help me with this?

Yesterday, I accidentally deleted the following user and would like to restore them along with all the folders they owned.This user was an administrator and owned folders, so I would like to restore the folders they owned as well.The user I want to restore is as follows.Delete date : 2005/5/30 (JST)E-Mail address: personal information-redacted I look forward to your support.

Hi, I use an M1 iMac with Ventura 13.1 loaded. Recently been seeing files not syncing properly between Box Drive on my machine and files within BOX folders via browser. Screenshot 1 show numerous files with the cloud icon next to them, but no activity showing in BOX. Screenshot 2 shows difference between file within BOX and folder on my machine. File has been sitting on my machine for hours but show no change when accessing BOX through browser. Anybody got any ideas?

I know this has been floated by users and discussed for years, but has Box updated its roadmap to include a version of Box Drive that works with Windows ARM chips? Would really like to start moving employees in my business who travel frequently over to Windows ARM-based devices. Thanks!

I am working off a work computer where the  security/firewall is controlled by my organization and I cannot modify it.  I have attempted to download a file/folder that was shared to me using two different browers, I cleared the cache, updated the browsers, and conducted a test of the network with no change in the result.  When I try to download the file itself, no pop ups or notifications are seen when I click download.  When I try to download the folder it is in, a notification pops up that states “your download will begin shortly.”, but no download actually takes place.