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Question

I need to open a support case

  • August 22, 2025
  • 1 reply
  • 93 views
U

I need help with updating my Box drive desktop app. I sent in the logs and it tells me to create a support case on the forums.

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • August 22, 2025

      Hi ​@urman2000, 

      Welcome to Box Community and we’re glad to assist! 

       

      As much as we wanted to address this issue and open a new case in your behalf. It shows that your enterprise has a designated team that can submit a support case to Box Premier Services team. 

      Please reach out to your internal helpdesk team to address Box Drive error. 

       

      Thanks for posting, and we hope to get this sorted very soon! 

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