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Question

Billed again

  • August 25, 2025
  • 1 reply
  • 85 views
B

My plan renewed on Aug 11, I updated my payment method today, Aug 25 for corporate compliance, and was billed a second time, please issue me a refund for said second payment, 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • August 25, 2025

    Hi ​@BBlevins, 

    Welcome to Box Community, and we’d love to help address your billing query. 

     

    Upon checking, It indicates that you have already collaborated with one of our team members.

    Now that there’s an existing case in place, please keep an eye out and we’ll stay in touch. 

     

    Thanks for posting, and we hope to get this sorted out very soon!

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