A GEICO insurance adjuster had me try and upload some documents using Box, I created an account and tried to upload the one document to the shared folder and it says I don’t have enough storage space, which is incorrect because I only have one document. I need help getting this uploaded, it is time sensitive. Additionally, the lack of easy to use customer support is insane.
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Hi
Welcome to Box Community, and we’re glad to help fix your upload error.
It’s true that you only have a single item present in your Box account.
Let me just confirm, are you uploading files directly to your Box account or uploading item on a shared folder? If it’s the latter, please reach out to the folder owner as the user may have used up his/her allocated storage.
Note: When uploading items to a folder, the owner’s free storage will determine the folder’s capacity to house more contents.
We look forward to your reply and please let us know how it goes!
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