Skip to main content
Question

Not letting me upload document to share file

  • August 20, 2025
  • 1 reply
  • 188 views
L

A GEICO insurance adjuster had me try and upload some documents using Box, I created an account and tried to upload the one document to the shared folder and it says I don’t have enough storage space, which is incorrect because I only have one document. I need help getting this uploaded, it is time sensitive. Additionally, the lack of easy to use customer support is insane. 

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • August 21, 2025

      Hi ​@Lawyer12,

      Welcome to Box Community, and we’re glad to help fix your upload error. 

       

      It’s true that you only have a single item present in your Box account.

      Let me just confirm, are you uploading files directly to your Box account or uploading item on a shared folder? If it’s the latter, please reach out to the folder owner as the user may have used up his/her allocated storage.  

       

      Note: When uploading items to a folder, the owner’s free storage will determine the folder’s capacity to house more contents. 

       

      We look forward to your reply and please let us know how it goes! 

      Terms of ServiceAccessibility statement