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Question

Box drive stopped working windows 11 pro

  • August 21, 2025
  • 1 reply
  • 42 views
M

Box drive does not sync with box, my files on laptop file folder do not sync with box. 

If I uninstall box, do I loose files on my box folder in the computer that did not sync to box

    DonHammons

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • August 22, 2025

    Hi ​@miketreg, 

    Welcome to Box Community, and we’re glad to help with your sync issue! 

     

    To have your local Box desktop to sync accordingly. You can manually reset your Box Drive application. 

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
      • You may need to show hidden folders to see \AppData.
    3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    5. Restart the Box Drive and follow the prompt to log back in.

     

    In addition to this, make sure that your Box Drive application is up to date. 

    Hope it works, and please let us know how it goes.

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