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Your go-to space to ask questions, share concerns, and get help with any support-related issues.

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  • 36,233 Replies
10000 Topics
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community-managerKnown Participant
asked in Support Forum
Recovering an account that was accidentally deleted

I made a similar request the othe day, butthe company field in my account is left blank. if you enter any of the entries from the top level of the BOX, the company logo will appear. <personal information-redacted>

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community-managerKnown Participant
asked in Support Forum
I already have a box account. Can I get an upgrade through techsoup or do I need to create a new admin account with a different email?

i have an active verification through techsoup. I already have a box account. Can I get an upgrade through techsoup or do I need to create a new admin account with a different email?

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community-managerKnown Participant
asked in Support Forum
Inquiry About the Best Box Plan for Team Collaboration

I am considering purchasing a Box plan and would like to consult with you about which option would best suit our needs. Currently, we are using the Individual plan and sharing a folder with 9 people.In the future, we are planning to use it with about 20 people, and we understand that a paid plan would be required for this. First, regarding the Personal Pro and Business Starter plans intended for individuals or small teams — is it possible to share folders with multiple users under these plans? If so, what is the maximum number of users allowed? Next, regarding business plans — is my understanding correct that with the Business plan, when sharing with multiple users, each user must have a paid account (i.e., there is no concept of guest accounts)?There is a note under the “external collaborators” section stating “paid accounts only,” and I would like to confirm if my understanding is correct. Regarding the “paid account” mentioned above — does this include all paid plans, such as P

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community-managerKnown Participant
asked in Support Forum
Login with company

I work for mitie and unable to log in with my mitie log in

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community-managerKnown Participant
asked in Support Forum
Reported storage size does not match the actual storage size

  Hey Team, While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue? P.S.: I posted the same issue (old post) a week ago and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue as a new post.

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community-managerKnown Participant
asked in Support Forum
プランを解除したい

プランを解除したのに引き落とされています。どうしたらいいのでしょう？

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community-managerKnown Participant
asked in Support Forum
Box Synch Issues after update

Whenever I have either a Mac update or even a Microsoft update, The Box Location either is missing on my locations side bar OR the box no longer synchs and is up to date with the office staff.  It is delayed from the day prior to the update. What I have to do now to synch the box application is to uninstall and reinstall box on my computer after clearing all cache and doing a restart. I read other posts from 2 years ago but there were no suggestions or reasons for the issue posted.  Any help would be great.  

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community-managerKnown Participant
asked in Support Forum
Storage Usage Or File Count In My Account Is Incorrect

It says that we have reached our limit, but isn't our plan supposed to have no storage limit? Can you please help us check what is going on with our account's folder limit? If we did reach our limit, please let us know what the limit is and if we can purchase more storage, what the cost would be.

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community-managerKnown Participant
asked in Support Forum
招待メールが届かない

別のユーザーにコラボレーション招待のメールが届きません。 ユーザーを新規に追加もしましたが、確認のメールが届かずログインできません。 再送もしてみましたがメールは届きませんでした。 最初の招待時、対象のメールアドレスは未開通の状態であったため、配信不能のメールが届きました。 その後、メールアドレスが開通したので再度、コラボレーション招待を登録しましたがダメでした。 確認した結果「メールが抑制リストの対象になっている」の対象になっている可能性があり連絡しました。 参考にしたページでは、抑制リストは管理コンソールで確認とのことですが、管理コンソールを扱える方が誰か不明のため、そちらで、抑制リストに登録されているか確認していただけないでしょうか。 （参考リンク）メール通知の問題に関するトラブルシューティング – Box Support 下記の内容は問題無しですが、解消できませんでした。・迷惑メール/ジャンクメール・ファイアウォール、コンテンツフィルタ、またはメールセキュリティポリシー・入力されたメールアドレスが誤っている・メールのスキャンに関する問題   Another user is not receiving a collaboration invitation email. I added a new user, but I didn't receive a confirmation email and can't log in. I tried resending it, but the email didn't arrive. When I first invited them, the email address they sent me was not open, so I received an undeliverable email. After that, the email address was open, so I tried to register the collaboration invitation again, but it didn't work. After checking, I contacted them because I thought it might be on the "email suppression list.

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community-managerKnown Participant
asked in Support Forum
stop subscription box

I understand we can cancel before April 21, 2025 so as of today, April 7, 2025 I am submitting my cancellation for Box. Thank you. Please confirm me that I will not be debited

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community-managerKnown Participant
asked in Support Forum
Storage says it is full but is not full

I have deleted GB of files but storage still sayd using 10 of 10GB. Can this be fixed?

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community-managerKnown Participant
asked in Support Forum
collaboration is restricted to their enterprise's collaboration allowed list?

Invitations could not be sent to the following people because collaboration is restricted to their enterprise's collaboration allowed list:  What does this mean? I just want to share, not collaborate, with an outside party. This software is not working for us.  May need to cancel subscription

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community-managerKnown Participant
asked in Support Forum
Why are images in the body of the email are appearing in the box folder

I received an emailed file in my box folder and it contained both the file (pdf) and a copy of the sender's logo (jpg) from their signature as a separate file. Is there a way to filter or block images in the body of an email from being loaded?

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community-managerKnown Participant
asked in Support Forum
Box Account Shared Folder Missing Everything

Hello, You previously closed my post without providing support. We have a shared folder in box account that is now missing all files and folders and is completely blank. Nothing was deleted. We had multiple users on the box account and they have checked and see the same thing - everything gone. We did not receive any kind of communication regarding account cancellation or anything of this nature. Could someone please let me know what has happened. In your previous answer where you closed the inquiry, you said the owner of the shared folder needed to give us access. However, the owner of the shared folder opened their box account and also is seeing everything missing, so the issue is not resolved. Thank you.

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community-managerKnown Participant
asked in Support Forum
Reported storage size does not match the actual storage size

Hey Team, While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue? P.S.: I am posting this issue for a second time because, after clicking Submit, I neither got an acknowledgement that my post was received nor was able to find my post on the support forum.  Something to be consider.

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community-managerKnown Participant
asked in Support Forum
Unable to change primary email address

Hi, I'm trying to change the primary email address for the account, however I always get the following error: "There was an error while trying to add [email address] to your account.". The free account has dev and admin consoles. How to solve this issue? The community has several similar reported issues.

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community-managerKnown Participant
asked in Support Forum
ARM Integration

What is the timing on the ARM integration? It seems that this should not be an overly complex fix and a priority given that many Windows systems like my new one are now using that processor. If this isn't resolved soon I would imagine customers like myself will need to shift to another file management system that does work with ARM

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community-managerKnown Participant
asked in Support Forum
Unable to sign up

This is the message showing up "We just need one more thing... Please click the confirmation link we sent you (check your junk email/spam folder) to activate your account and start sharing.' But I have not received any link. What to do ?

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community-managerKnown Participant
asked in Support Forum
Unable to Verify Domain

I have gone through the steps as described (DNS etc. )and it still does not work Tried multiple times

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community-managerKnown Participant
asked in Support Forum
Account has been wiped with no notice

Hello, My box account is now missing all files and folders and is completely blank. Nothing was deleted. We had multiple users on the box account and they have checked and see the same thing - everything gone. We did not receive any kind of communication regarding account cancellation or anything of this nature. Could someone please let me know what has happened. Thanks 

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community-managerKnown Participant
asked in Support Forum
Box Shuttle: Move files to azure blob storage

Hi!Is it possible to use Box Shuttle to transfer files FROM Box to Azure Blob Storage?thanks.

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community-managerKnown Participant
asked in Support Forum
Accessing account

How to access a account of a former employee as the account holder when MFA is enabled and a password cannot be reset? 

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community-managerKnown Participant
asked in Support Forum
会社用でBOXの登録を行った際にメールアドレスを間違えて登録してしまった

会社用でBOXの登録を新規で行った際にメールアドレスを間違えて登録してしまった為、確認メールが届かずに対応ができません。  

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community-managerKnown Participant
asked in Support Forum
Two Factor Authentication

Hi - I switched my 2FA to my cell number, but one of my business partners needs a different 2FA.  I'm trying to switch back, but am getting an error message stating that I am already set up.  When I enter the code, the system states that my code is invalid. Please help!

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community-managerKnown Participant
asked in Support Forum
Box Quota Exceeded Issue

Recently I got a new computer and started using Box Sync on it and an older device but suddenly starting yesterday Box Sync can no longer sync any file, and will spit out the Quota Exceeded error even if the file size is far below the threshold and my total memory for my Box account is now at 3 GB (even though online it still says 10.4 GB) I noticed a few other folks have had the same issue upon using a new device with their account. Anyway you can help me out? Thanks!

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