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Question

Files in my Windows explorer appear as not syncronised (have no blue check mark)

  • October 30, 2025
  • 1 reply
  • 11 views
Q

Hi,

Files in my Windows Explorer appear as not synchronized (have no blue check mark), but they appear in my box.com account. Since I mostly work with windows explorer it is confusing. Can you help?

 

BR
 

Olof

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • November 1, 2025

    Hi ​@qualifier 

    Welcome to Box Community, and we’ll help correctly sync your Box folders. 

     

    Before we begin troubleshooting, can we ask the following? 

    • The Operating System running in your machine and its version. 
    • The current version of the Box for desktop application installed in your machine. 

     

    We look forward to your reply! 

     

     

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