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Question

Link Email to Enterprise user account

  • October 28, 2025
  • 1 reply
  • 38 views
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I am the Admin for our Enterprise account and I have a user account.  I would like to link an email to my user account.  My last name changed so I would like to add that new email to my existing user account.  I would like to have both emails active in my user account.  When I try to link an email address in my user account I get an error message stating you cannot use an email address from an unverified domain as your secondary email address.  It is the same domain as my former but still valid email address.  What steps should I take to complete the new email address linking?

    1 reply

    J
    • Jill
    • Community Manager
    • October 28, 2025

    Welcome to Box Community, and we’re glad to assist! 

     

    You received this particular error after trying to add a secondary email because the primary Box Admin and Co-Admins cannot use a new email address with unverified or public email domain. 

     

    Upon review, your enterprise does not have a verified domain and to resolve this, please add and verify your enterprise domain by reaching out to your primary Admin. 

    Adding a managed domain consists of three separate tasks:

    1. Add the domain and get a unique code (also known as a hash).
    2. Create a new DNS record for the domain with the unique code.
    3. Validate the domain.

    To add the domain:

    1. Go to Admin Console > Enterprise Settings > Custom Setup. 
    2. In the Domain Management section, click Add Domain.
    3. Enter the domain name. Managed domains are those you can control through your DNS TXT record and do not include hostnames. 
    4. Click Next Step.
    5. Click Copy. The unique code is copied to your clipboard. You may want to open a blank text document and paste the code there for use in the next task.
    6. Click Submit. The domain is added to the list with a status of Incomplete Setup.

    To create a new DNS record for the domain:

    Note

    The exact steps differ depending on your hosting provider.

    1. Go to the administration console or dashboard of your domain's hosting provider.
    2. Go to where the domain is managed.
    3. Go to where the DNS records for the domain are kept.
    4. Add a TXT record with the following information:
      • Host: The @ character, which means this is for the top-level domain.
      • Value: The code (hash) that was copied previously.
    5. Save the record.

    To validate the domain:

    1. Go to Admin Console > Enterprise Settings > Custom Setup. 
    2. In the Domain Management section, next to the domain you want to verify, which should show a status of Incomplete Setup, click the 3-dot button, and then click Refresh Status.

    Box pings the domain to verify the existence of the DNS record with the correct code, and if verified, updates the status to Complete.

     

    Once you have successfully verified your domain, please go ahead and add a new email/change your email. 

     

    For more information in modifying your domain through Admin Console, please see this article. 

     

    Hope it helps. Please let us know if you have questions. 

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