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Question

Adding new users, asking for payment

  • October 30, 2025
  • 1 reply
  • 30 views
C

Hi there,

 

 I’m trialling box for my company, and I’m looking at adding in my MD to explore it with me. I have 2 free seats left, yet when I try to add him it tells me it’s going to cost £336 and will expand my seats from 3 to 4. I don’t want to add any seats, I just want him to fill the second seat. 

 

 Am i doing something wrong?

 Cheers,

 Charlie

    1 reply

    J
    • Jill
    • Community Manager
    • October 30, 2025

    Hi ​@charliecobb,

     

    Welcome to Box Community and glad to help!

     

    If your account is at its purchased seat limit, adding another managed user triggers an in‑app prompt to add a seat and pay for it. Box has minimums and billing rules for seat counts and prorated charges.

     

    Upon checking your current seats on your account : 3/3 (used / available). You may check your plan and current seats: Admin Console → Account & Billing → Seats Used. 

     

    Confirm whether you’re adding the MD as a managed user (paid seat) vs inviting them as an external collaborator. If you only need them to view/comment, invite as a collaborator or share a link instead (that may avoid adding a managed user) I Have More Users Than Seats Error

     

    If you need them as a managed user but don’t want a charge and you believe the portal is incorrect, open a Billing ticket or contact billing@box.com / support via Admin Console or you may reach out to our Billing Support by contacting them directly by emailing billing@box.com or by phone at 1-877-729-4269 and follow the prompts for existing customers.

     

    Hope it helps!

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