Adding new users, asking for payment

Question

Hi there,  I’m trialling box for my company, and I’m looking at adding in my MD to explore it with me. I have 2 free seats left, yet when I try to add him it tells me it’s going to cost £336 and will expand my seats from 3 to 4. I don’t want to add any seats, I just want him to fill the second seat.   Am i doing something wrong? Cheers, Charlie

Jill · Answer

Hi ​@charliecobb,Welcome to Box Community and glad to help!If your account is at its purchased seat limit, adding anothermanageduser triggers an in‑app prompt to add a seat and pay for it.Box has minimums and billing rules for seat counts and prorated charges.Upon checking your current seats on your account :3/3 (used / available). You may checkyour plan and current seats: Admin Console → Account & Billing → Seats Used.Confirm whether you’re adding the MD as amanageduser (paid seat) vs inviting them as anexternal collaborator. If you only need them to view/comment, invite as a collaborator or share a link instead (that may avoid adding a managed user)I Have More Users Than Seats ErrorIf you need them as a managed user but don’t want a charge and you believe the portal is incorrect, open a Billing ticket or contact billing@box.com / support via Admin Console or you mayreach out to our Billing Support bycontacting them directly by emailing billing@box.com or by phone at 1-877-729-4269 and follow the prompts for existing customers.Hope it helps!

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