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change billing method

  • May 23, 2025 7:28 AM UTC
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Hello, I would like to change my payment method from credit card to bill.com but the option isnt available under "new payment"

2 replies

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Hi Heather, 

Welcome to Box Community! 

In order to update your payment method kindly contact our dedicated team by opening a support case with our Billing Team. 

Thanks for posting! 

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  • New Member
  • Nov 2, 2025 10:27 PM UTC

Nothing has worked trying to update my credit card.  I have tried for days.  Please tell me how.  The link above for support with billing team does not work either!

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