Can not Delete or Change Ownership

Hi ​@PeteJC, 

Welcome to Box Community, and we’re glad to assist! 

To get a closer look on your folder transfer, I’ll go ahead and open a new case. A member from Box Product Support team will get in touch through email and please keep an eye out. 

Thanks for posting and hope it gets sorted out very soon!

Thank you very much Rona. 

Hi Rona, I still have not heard from a member of Box. They should contact me via my notification email not my user email. I have transferred to another account so my primary email is no longer valid.

Hi, I started copying a synced folder and subfolder when it failed. Now I’m trying to delete the folder and it wont allow me. I tried setting up another account and sharing as a collaborator which worked and the folder appeared on the other account so then I tried to change ownership to the other account and it wont allow that either. I think it believes it is still copying as I get a the message it is in use by another operation. Any ideas greatly appreciated. I previously sent this and was told that a Box member would be in touch however have heard nothing. Pete

Hi ​@PeteJC, 

Welcome to Box Community, and we’ll assist with your transfer of folder ownership. 

First let’s begin with the following information, 

• When did you moved the files and folders, could provide the exact date and timestamps?
• Could you change the folder ownership and use it in another browser, network or machine?
• If the message prompt reoccurs, kindly take a screenshot and attach it in this thread. 

We look forward to hear back from you! 

Hi

I am based in Australia and I attempted the transfer around on the 22-October 2025. Not sure how to provide a time stamp. 

I was transferring from one Box Account to another so I began copying a folder named Airwork out of a group of folder to the head folder to top level Box account allowing me to transfer balance of folders by changing ownership to new account. For whatever reason the copying ceased so I have been unable to transfer ownership and now the 2 folders named Airwork are unable to have ownership transferred or deleted

Attached is the screen shot of the error message I have received.

Thanks

Pete