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Hi, I started copying a synced folder and subfolder when it failed. Now I’m trying to delete the folder and it wont allow me. I tried setting up another account and sharing as a collaborator which worked and the folder appeared on the other account so then I tried to change ownership to the other account and it wont allow that either. I think it believes it is still copying as I get a the message it is in use by another operation. Any ideas greatly appreciated. Pete

Hi ​@PeteJC

Welcome to Box Community, and we’re glad to assist! 

To get a closer look on your folder transfer, I’ll go ahead and open a new case. A member from Box Product Support team will get in touch through email and please keep an eye out. 

 

Thanks for posting and hope it gets sorted out very soon!


Thank you very much Rona.