I recently upgraded to the paid version of Box. I am trying to follow the instructions to install Box Drive and I understand that it should un-install Box Sync and install Box Drive. When I click on the Box Drive install file it asks me to log into my Box account in my browser and I do so and then it goes into an endless loop of asking me to log in over and over again and Box Drive never seems to get installed. How can I get help to get past this?
Question
Cannot install box drive on Windows 11 due to login loop
Hi
Welcome to Box Community, and we’ll assist in regards to your Box Drive login issue.
I’ve submitted a case so we could look into your issue. Someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch.
Thanks for posting, and we hope to get this sorted out very soon!
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