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Question

My work email is being rejected as not valid

  • October 28, 2025
  • 1 reply
  • 206 views

Hi. I need to use Box for a client, and I can only use it with my Yahoo email (not very professional). I tried to sign up for a new account to be told my work email was not valid. I tried to add that email to my Yahoo x Box account, so I could switch it to being the primary email. Same message. There is nothing mis-typed, no extra spaces etc. It is a valid email format (.co.uk) What can I do? 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • October 31, 2025

    Hi ​@CHARLOTTE BECKETT, 

    Welcome to Box Community, and we’ll assist with your account creation using your work email address. 

    To get a closer look, I’ll go ahead and open a new case. A member from Box Product Support team will get in touch through email and please keep an eye out. 

     

    Thanks for posting and hope it gets sorted out very soon!

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