Support Forum

I need to upload several files, that are not large, but I'm unable to upload them due to account storage being limited. I'm using a business account and I'm working on a time sensitive project. How do I fix this issue??

Hi! I’m trying to get my email verified, but when I clicked on the link, it said the link expired even though I had just received the link in my inbox.

Hi, I have a box account with shared folders where clients are uploading documents and I have editor privileges. However since the beginning of this week, I am unable to open or download any document saved in the folders. Your support on this matter would be greatly appreciated. Many thanks.  

The error “Email already used in a Box account but not associated with an enterprise” occurs because the email address is still linked to a personal Box account, even if the user thinks they closed it. Box treats that email as active until the account is fully purged from their system.

I already opened a ticket for this issue but apparently I must use the old email address that the box account was originally created under (my email has since changed). I lost the device on which my 2FA was created so I’m unable to use 2FA to access my Box account. I’m creating this duplicate ticket under the email address the box was originally associated with (per box representative request) to “further verify the account.” Please provide assistance as this whole fiasco has been chaos. Thanks

BoxSignの受信者設定についてご相談です。以前は、同じ担当者を異なる署名順で設定することが可能でしたが、本日確認したところ、同一担当者が自動的に同じ署名順に変更されていました。この仕様変更により、従来の署名フローが利用できなくなり、文書の回覧が滞っております。つきましては、本件についてご対応いただけますと幸いです。お手数をおかけしますが、よろしくお願いいたします。

The allow box to connect to box tools i get when i choose “open on desktop”  I did allow local network access and add urls to allow list.  same error.  it works in opera and edge, but not chrome (version 142)

I have created an account to report phishing content and redirection hosted at box.com https :  /  /  app  . box  .  com  /   embed  /  s   /    66xf5vp5uxd0bhudynd6u3myhqjnwgd6? The above link is malicious and should not be accessed. I could not find any way to submit this.Most websites have an easy to find and report abuse form that doesn’t require making an account and then trying to find a way to report such maliciousness. I find box.com really needs to make it easier to report issues.

Hello! I’m trying to migrate 4TB of data from Engyte, but Egnyte is not listed in the options for sources for standard migrations. What are my next steps? Thank you! 

I'm using the BOX Graph Connector, but it's been more than 10 days since the last synchronization. What is the synchronization cycle?

I accidentally deleted a user from my corporate account. I need to restore a deleted user.please tell me what to do？

I have tried numerous times to reset my password of an account and I’m not receiving the reset email in my inbox, spam,etc.  I have commented 2x on posts, however I have not had anyone reach out to me regarding my ticket. Can you confirm someone is looking into this? Do I receive an email or should I keep coming back here to check for messages? 

AzureとSSO構成しようとすると、以下のような表示がされ連携ができない状況です。SSO接続を作成中にエラーが発生しました。Boxユーザーサービスにお問い合わせください。 IDプロバイダ: Azure解決策をご教示いただけますと幸いです。

Good day!  I am wondering about a recurring problem that I am having when I try and update an excel file in Box.  There are times when I am trying to move/copy a spreadsheet into another excel file and I get the error “Excel cannot insert the sheets into the destination workbook, because it contains fewer rows and columns than the source workbook.  To move or copy the data to the destination workbook, you can select the data, and then use the Copy and Paste commands to insert it into the sheets of another workbook.”  And for the most part, I can do this.  However, I do have certain worksheets that I am trying to move into another workbook that have graphics where simply copying and pasting doesn’t work.  I am wondering if this is an issue because the workbook is in Box or if its an excel issue.  Has anyone else experienced this?  Any guidance is appreciated.  Thank you so much!

I am experiencing a critical issue with Box Drive on my Mac running macOS Sequoia (15.0). Despite a clean installation and multiple troubleshooting steps, Box Drive fails to mount or appear in Finder, and the Box folder does not appear in ~/Library/CloudStorage. There is also no Box.log file generated in ~/Library/Logs/Box/, and nothing relevant appears in the system log during launch.System Information: macOS version: macOS Sequoia 15.0 Box Drive version: [insert if known, or “latest as of June 2025”] User type: Individual user (not managed by enterprise admin) Steps Taken: Verified that ~/Library/CloudStorage exists and is writable. Performed complete uninstall and reinstall, including deletion of: ~/Library/Application Support/Box ~/Library/Caches/com.box.desktop ~/Library/Logs/Box ~/Library/CloudStorage/Box Granted Full Disk Access to Box in System Settings. Confirmed that no Box-related extensions are present in systemextensionsctl list. Ran log stre

We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. We tried multiple cards and the same error occurs. Please advise on how we may proceed.

Hi all! Is there a way to bulk create folders (200+) from a list of folder names?  I found this from several months ago, but it looks like it wasn’t possible and the link to the support group no longer works. Thanks! 

The principal of the company where I work, asked me to create a business account here at BOx to manage some files with a client. I created the account, a folder, etc, but I can’t assign to him a seat as que already has an account here at box. How should I proceed? Does he has to delete his account in order to be a part of the business account I created?

A different email address is registered to BOX.I know the username and password.When logging in, I'm asked for a two-factor authentication code, but I think the code is stored on my lost phone.I would like to temporarily disable two-factor authentication on my BOX. How can I do this?There is no administrator 

I have a PC. Box Drive was having syncing issues and downloaded every file I clicked on. I tried to uninstall but the uninstallation process stalls as “windows is preparing for installation”. How Can I repair box or uninstall and start fresh?

Hello.  I’d like to know why I cannot upload files or folders onto my box account when I apparently still have 7.1 GB of storage left.  I keep getting the message that I don’t have any space left and need to upgrade but on the right-hand corner of the screen it clearly says I have used 2.9 GB out of 10GB. 

Hi everyone! 👋Could you please tell me — does Box support search within file contents, for example in Word documents or Google Docs?Thanks in advance! 🙏 

Hello! I need to add a user to my account but am getting the error associated with adding a user who has an existing account. Can you please help? Thanks!

Hi, I have a Gmail account that I can use to access box.com without any problems. The issue is that when it asks me to log in with the app, it redirects me to the browser to log in, and when I log in, the app asks me to repeat the same step in a loop and nothing else happens.

I am getting a message that I cannot connect to Box Drive, how do I resolve this? I have reinstalled the software, but it is not resolved.