SSO Config

Hi Jose, 

I'm getting the same error.  trying to setup Box with Azure based SSO also.

Hello I am also getting the same, however with Okta not Azure anyway I can remove this and try setup again or does this need to be done on the Box side?

I would like to remove my SSO config so I can recreate.   I opened Box Support ticket #2502057 14 days ago.  Have been going back and forth with Box Support person however every communication is a 24 hr delay.  Any help from Box Support sooner would be fantastic.

Hi Carla, 

Welcome to the Box Community!

362976492687 - I am getting the same error after uploading certificate: 

Configure SSO for Box with a third party identity provider (IdP) for added security. Obtain your IdP SSO metadata file, upload here, and then test and deploy to your enterprise.

Hi Paul, 

Welcome to the Box Community!

Please check if your enterprise is eligible for self-service SSO. View our SSO Setup documentation.

Self-service SSO will be available If:

• Setting up SSO for the first time for your enterprise
• You are or have access to the primary administrator's account
• Are using ADFS, Azure, Okta, or OneLogin

Self-service SSO is not available if you already have a connection set up or for co-admins. The set up must be performed by the primary administrator.

If your enterprise is not eligible for self-service SSO, please complete this form from the primary administrator account and a member of our team will reach out to you.

Best,

362976492687 - the complete this form link takes me to Box Support.  Please check the URL, you can email directly at pajones@smartterhealth.onmicrosoft.com 

The support team is highly unresponsive, and even when they reply, their answers are vague without explicit instructions. We have an Enterprize account, and I would expect a reputable service provider to have at least decent customer support and a faster response to customer inquiries, especially once the case is created.