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Question

External User not getting invite

  • February 24, 2026
  • 1 reply
  • 90 views

I had an external user that had edit access to a folder for collaboration. Recently, they lost access without my doing. I have tried resharing the folder with them multiple times, but they don’t ever get the invite. They have checked their email providers quarantine section and they are not there either. They just don’t seem to be getting sent.

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • February 25, 2026

Hi ​@mepcke, 

Welcome to Box Community, and we’re glad to assist regarding your collaboration. 

 

In order to evaluate your external user’s email address and investigate where the issue lies. I’ll go ahead and create a support ticket. 

Please keep an eye out and we will reach out to you shortly. 

 

Thanks for posting! We hope to sort this out very soon. 

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