Skip to main content
Question

Box Email Issue

  • February 21, 2026
  • 1 reply
  • 7 views
S

Hi,

 

I have not been receiving Box Notification emails for the past couple of days. How do I resolve this issue?

 

Best,

Sripriya

    1 reply

    J
    • Jill
    • Community Manager
    • February 23, 2026

    Hi ​@Sripriya,

     

    Welcome to Box Community and glad to help!

    Upon checking, your email was on our suppression list. I removed it and you should be able to receive emails from Box now.

    I recommend following the steps in this article to ensure everything is configured correctly on your end for emails to continue to go through: https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications.

     

    Thanks for posting!  

    Terms of ServiceAccessibility statement