Folders Not Sycning

Hi ​@Hasancebi, 

Welcome to Box Community, and we are glad to assist with your syncing problems. 

Before we suggest any troubleshooting steps, do you mind sharing a bit about your Box application? 

• What is the Operating System running in your machine?
• What is the current version of your Box Application?
• How’d you noticed that files aren’t syncing? Is there an error message? If so, please attach a screenshot.  
• And for starters, make sure you are utilizing Box using only the supported browsers and Operating System.

We look forward to hear back from you! 

For a while now, the Box App on my computer doesn’t sync with Box. I have lost a lot of work which I have done for my company because of this issue. It appears that Box doesn’t offer any help or way to contact them for assistance. I am not sure what the issue is, but I need it fixed or will have to move to another company.

Best Regards,

Lonnie

Does anyone know how to get assistance from Box or contact them. 

Hi ​@POE, welcome to Box Community! I moved your post to this related topic. 

Before we troubleshoot, could you answer the following? 

We look forward to your reply!