Support Forum

Hello everyone,I am trying to learn how I can create metadata template to tag documents on box for easy access. I am just starting out and currently trying to learn how to create templates. Any help is appreciated. 

I know how to set the listed order of folders and files using the “Name” icon to set ascending or descending listing order of the folders or files.  However, the desired order changes and mixes up after viewing a folder or file.  Is there any way to prevent this change and avoid having to reset the listing order every time?

Box has posted my personal information on their website and I would like to request this information be removed. Who do I contact to request they remove my personal information?

I just realised I dont have permission to install msi file i downloaded from your website, but i do have permission to install app from MS store could you add box desktop app on Microsoft store please

I am stuck with box, and cannot find a reason for this I am looking for live support, but cannot find a phone number or e-mail address. Need help!

Mistral AI n’arrive pas à lire un fichier placé dans Box et partagé (tout utilisateur ayant le lien)Il n’arrive pas à l’ouvrir…Y a-t-il quelque chose de spécial à faire ?

Hello, good morning.I have a question about how Box Zones work.Do you know whether the zones are assigned automatically, or can I select them from the administration panel? How many can be selected—1, 2, etc.?On the other hand, I also need to know: In which cloud or clouds will the data be hosted? In which region or regions will the data be hosted? Will the data be stored in other regions as a security measure in case the primary ones go down? (That is, will it be replicated across the other available Box regions?)

Hi allI’m trying to login to the box drive desktop app on my macbook (OS version Tahoe 26.2). I am stuck in a loop of the app asking me to login, logging in through my browser, the app being relaunched only to ask me to login again. I have tried using the reset tools to no avail. The UI logs indicate that there is some issue with “PKCE verification”? Hugely appreciate any help on the matter. 

I noticed that all of a sudden the Invite Accepted Date field in the Collaborations Report has changed and due to this is no longer recognized in Excel as a date field which is very annoying as I need to do extra manual work to convert the field back into a recognizable date field,

“Share” disappeared from the box. Cannot share files with anybody.Please help

I need to export the list of sub-folders in a shared folder. I am the owner of that folder but I am not an admin user in my organization. 

Hi there, I lost almost everything after I upgraded from a free account to a paid account. Where did the files go?  This is so concerning.

I'm running into an issue with larger downloads (80 mb).  When I select the file and click on download, the system hangs with the status 'waiting for 2.realtime.services.box.net'.  If I wait long enough, sometimes the download will start but inevitably fails due to 'network error'.  I've tried updating Chrome and tried using Edge but had the same error both times.  I haven't had this issue before, is there a problem with the app?

To Box Community, it’s been a while since I have used my old Box account. Just one day when I tried to login to that one, all of a sudden, I was required to change my expired password, but when I attempted, my Gmail account was somehow locked and I was unable to receive an email to help me. I was hoping to reach out to a Box employee so you can change this dilemma for me so that I can access Box again. It’s so much to explain. Thank you.

How do I access the offline downloaded files when box drive is not running?  Where is the file location?  Currently the only way to stop upload / download of files is to close box drive.  Unfortunately i'm unable to access any of the offline files, so i need to know where these files are stored so that i can still use the files when box drive is not running. 

I got the message "The link to this shared file or folder has been deleted or is no longer available." Could anyone tell me what to do?

I have used up too much space on my mac and the computer is frozen. How can i quickly find the folders in box drive I had set to cache to my computer and undo it? I can’t find them manually. Thanks

I was wondering if it is possible to have a video be played through the local media player (in this case it would be QuickTime), rather than through the browser?

Hello, I’m having errors trying to link another email account. I need to change the current emails and according to what I read it’s the only way but I could do it. I was able to add one emails account, when I use the link, the link was expired and I wasn’t able to link again the accound nor another account. How can I do it or what can I do?.

I seem to be having an issue opening box in a non-persistent setup. when opening box it says there is an issue and box closes. It then ask if you would like to send logs.

I have been granted access to a fair amount of videos under my work email, but only can login with my personal email. When I attempt to create a new account with my work email I am told repeatedly that “it is not a valid email”  even though no authentication has been run yet on the email, and yep I am sure I got it all correct. Because of the various numbers of people sending me information it really doesn't seem professional to tell them “Oh Box can't figure out how to register this email, please use my personal email”

Please enable gcm scope in our applicationApp Id: 2250832Enterprise Id: 171446498please let us know if further details are required.

Good afternoon,I believe my email address has been added to the suppression list. Could you please assist by removing it?

When I send a link out for a file, I want to be able to intake the email addresses of those who viewed the file without having them log into Box. Just a simple email input to be able to view the file. Is this possible? It is possible in Docsend. 

I recently resubscribed to Microsoft Office 365. The box to integrate is grayed out. I have cleared the cache and cookies, removed and re-added the Box Tools, and the Office apps. The problem persists.