Support Forum

退職予定の社員が、削除してしまったデータを確認したいです。すでにデータはゴミ箱に捨てられていて、ゴミ箱も空にされています。

Hello, I have the BOX enterprise app configured in our tenant and I want to configure automatic user/group provisioning. SSO is already configured and working. When trying to configure automatic provisioning, one of the steps in Entra is to authorize account. When clicking on that button, a window opens to app.box.com and no matter what credentials I type, I get invalid login credentials. I tried with both SSO and user/pass which work just fine when accesing box via normal browser. Tried with different admin accounts and is always the same message. Any idea why this is happening? Thank you

メールの有効期限が切れているので再送お願いします。

"Email already used in a Box account but not associate with an enterprise"   Unable to add user

Hello,I can log in to my Box account, but all of my data appears to be missing.Additionally, the people I previously shared folders with (where I was the owner) also cannot see the shared folders.Could you please advise what steps I should take to restore the data and recover the shared folders?Thank you for your support.

I have attempted to update from 2.49.249 to the latest version but I get this error, “Box Drive has failed to update to version 2.49.249.” When I then attempt to open a support ticket I get this error “Box Drive failed to initialize with macOS. Please relaunch the application to resolve the issue.”I have tried every variation of the Reset & Uninstall instructions posted, both GUI and CLI based and the problem continues. I even went hunting for every “Box” file I could find and delete them from ~Library/Preferences & ~Library/PreferencePanes. 

We received an invite to upload docs to an enterprise user. However, my entire file is not being fully uploaded, nowhere close to the 10MB limit. More than half the file is buffering, stating, “Something went wrong with the upload. Please try again.” As an invited user merely uploading a file, am I being forced to upgrade to upload to an enterprise user? Am I reading this correctly?  

Hello, I need help from box support team to update primary admin for our company box account. Current primary admin has left the company and we need to reassign the role.Thank you.

My accountant is requiring me to set up 2FA. I have tried setting it up using both the SMS option and the Authenticator app option. I have followed all the steps and saved the changes. Yet when I log out and log back in, it’s letting me right into Box - it’s not requiring 2FA. Usually I use Chrome as my browser, but I decided to try Safari and only the first time did it require me to use the authenticator app. After that it let me in without it. I tried deleting cookies, etc. but it still is not requiring 2FA.

Any plans to support the preview of ARW files?? I see this was a post from many years ago but we are still not about to see these files

Hi team,Need technical support.Everytime we sent Editor access to someone with their specific folder, they always encountered issues like having trouble completing the sign up for Box, and we always had to resend the invitation and have them reset their password. It causes us poor customer service. Would any of you be able to explain this issue? It happens everytime.Thank you!

Hi there,I’ve just installed MacOs Monterey on an old machine, juste for working purposes.The OS is freshly installed. The latest vesrion of Box Drive doesn’t seem to be able to be installed (error at last step). The error is shown on another topic.AI told me it’s because of a swift compilation incompatibility. Before migrating to another cloud service : is there a way to download an older Box Drive version, like the one I have on another Mac (and that works!)?Thank you,Stephane.

Hello im getting “folder for the request cannot be created found please check configuration”  box service account is authorized.  any assistance would be helpful

How do I submit a ticket? Other people have asked this question, but their instructions were unclear. I need to get in contact with customer service, when I log into my account on the Desktop app it does not work. 

I can't seem to make sense of the directions for using Box to create and manage tasks. In support (https://support.box.com/hc/en-us/articles/360043695954-Adding-Comments-and-Tasks) it says to  Click a file's name to open it in preview. In the Activity sidebar, click Add Task and select Approval Task. Where is the Activity sidebar? It says that it is on the right, but I can't find it. I can't find anything when I am in a note that says Add Task. Any guidance is appreciated.  

Hello I am trying to search the contents of all my files for a specific term but the Box search is only searching folder names and file names, and not searching within the content of the files themselves. This is a critical part of my workflow and one of the main items I need if I switch my company over to Box from OneDrive. Is there a setting I am missing?

We have difficulties in previewing files with .cr3 extension that are Raw files from Canons cameras. This makes time very difficult, because we have to download all the files to the computer so we can only view the file of interest later. It would be nice to organize this for an upcoming Box update.

Is it possible to view?Sony's ARW raw image files. (Like it is with Canon CR2).

I am unable to upgrade to the Starter plan due to an account verification error. When I try to upgrade, I receive the following error message: "There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com." I need to upgrade to the Starter plan as soon as possible and would appreciate if this issue could be resolved by tomorrow. Could you please help me complete the account verification process so I can proceed with the upgrade? Thank you for your assistance.

We are in the process of developing a .NET console application intended for a scheduled task that will delete files associated with a specific tag.We are utilizing Visual Studio 2022 to create this console application. Although we can reference Box.V2.Core through NuGet, the namespace is not recognizing the packages.Please refer to the attached screenshot for further details.We tried the same with box SDK and facing the same issue.

I am requesting the cancellation of my Box Personal Pro subscription and a full refund for the charge that was taken from my account on December 27, 2025.The annual subscription auto-renewed on 12/27/2025 for $120.00, which I did not intend to continue. I noticed the charge shortly after it was processed and am contacting support immediately to request cancellation and reimbursement.

Shortcuts created by others are not visible from either web browsers or BoxDrive. How can I make these shortcuts visible and usable?I would appreciate any advice.

I am writing to request assistance with changing my Primary Login Email to release my current email address.I attempted to do this myself, but I encountered two issues: There is no "Change" button available in my settings. When I tried to add a new email address manually, the system displayed an error message. Could you please help me change my Primary Email to: [removed by moderator] My goal is to free up my current email address ([ [removed by moderator] ]) so it can be used for a new account.Thank you for your help.

My admin console shows that I have 6 seats available, but the system won't let me add a new managed user. Please advise.

Can I force sync drive and how often does box drive sync? Thanks in advance for the help