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Question

Folders are appearing empty when they have content within the folders and sub-folders.

  • March 18, 2026
  • 1 reply
  • 27 views

Folders are appearing empty when they have content within the folders and sub-folders. Shared view links open but do not display content, though content can be downloaded.

1 reply

Rona Box
  • Community Manager
  • March 19, 2026

Hi ​@mih2o

Welcome to Box Community, and we will look into your empty Box folders. 

 

To get closer look, I opened a support ticket. Please keep an eye out and shortly, a member from the Box Product Support team will reach out through email. 

 

Thanks for posting, and we hope to sort this out soon!