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Question

Box Update Issues

  • March 11, 2026
  • 3 replies
  • 35 views

Is anyone else having a hard time with this new Box update? When I go to move documents to different folders, it doesnt tell me which folder my folder is in (if that makes sense - I have multiple folders with the same name within other folders) unless I click into it. And then when I eventually do find the correct folder, it doesnt list all of the sub-folders, only the first handful. So if the folder i’m looking for isn’t the first X amount, I can’t move it

3 replies

  • New Member
  • March 11, 2026

I have the same issues. Is there a way to move back to the previous version of box?


  • New Participant
  • March 16, 2026

I agree. Would love to go back to the previous version specifically for the update made when it comes to the move/copy tool. Has made my work more difficult. 


  • New Member
  • March 16, 2026

I have a user reporting the same issue, but am unable to recreate the issue so far. Does this stop happening in an Incognito window? Might be bad cache data mixing between the old website and the new one.