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Question

ios app Inbox is not showing Box Sign notifications, which are shown through web interface

  • March 18, 2026
  • 1 reply
  • 12 views

  • New Participant

Using Box sign to get pdfs signed by team members, the web app inbox shows number of requests in progress “Inbox (1)” however the iOS version does not show the same notification in the app inbox.

Can anyone explain why that is or how to fix it?

Much easier for mobile team members to sign document via mobile than on laptop.

1 reply

Rona Box
  • Community Manager
  • March 19, 2026

Hi ​@JFN

Welcome to Box Community, and we’ll assist regarding your Sign notifications. 

You mentioned that in the Web-App, you are receiving the Sign notification but not in iOS. Are you referring to the email notification, or the notification coming through the  Box for iOS application?

 

We look forward to hear from you!