My clients can’t download files using the links I’ve sent them. And now, I can’t get files to open either with the links or by clicking on them directly on the page. This, of course, is holding up work. Would it be smart of Box let us know they have a glitch and gave us an ETA on which it might be fixed? We’re on deadline here, and Box is dead to me today...
Question
Can't download files
Hi
Welcome to Box Community!
We apologize for any disruption to your current workflow. Our engineering team is currently working to resolve the issue. We are unable to guarantee an ETA for the time being.
We will actively post new updates as soon as they are available, and we also have an active thread related to this post.
Thanks for posting!
Hi
Here’s the latest update from our team on https://status.box.com/,
Our cloud service provider has mostly recovered and we are working to continually bring services back and are in communication with our provider around full recovery of the services impacted.
Hope that it restores the services back in your end fully.
I can't download files sent to me by my collaborator. Keeps saying files deleted or I have no access.
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