I sent out a document requesting the other party to sign using an electronic signature. A total of seven people need to sign this document.
Six of them have already completed their signatures, but one person encountered an error while signing. The error message is as follows:
"An error occurred and we have been notified of the issue. Please come back later and try again. Sorry for the inconvenience."
Others from the same company have all completed their signing; only this one account is having issues.
We have tried pressing F5, switching browsers, and checking the internet connection. We have spent two days trying to resolve this problem, but it still cannot be fixed.
May I ask what might be causing this? How can it be resolved?
