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Question

Adding co-admin fails

  • March 19, 2026
  • 1 reply
  • 76 views
I am trying to add a co-admin, however it fails with the message that co-admin roles must be part of an approved domain. Further when I try to add the domain in the domain administration setuo, I get an error message telling me to contact support. Can anyone help?

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • March 19, 2026

Hi ​@oylab, 

Welcome to Box Community, and we’ll help verify your domain. 

To review your error let me create a support ticket and shortly, a member from the Box Product Support team will reach out through email. 

 

Thanks for posting, and we hope to sort this out very soon! 

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