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Question

Install error

  • May 23, 2025
  • 2 replies
  • 24 views

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I get the following error message when i try to install Box onto a new laptop:

 

The installation package could not be opened. Please contact the application vendor to verify that this is a valid Windows Installer Package

Please advise

Paul

2 replies

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Incidentally, i got the sync/installation from your website here:

 

https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Sync

 


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Hi Paul, 

Welcome to Box Community and glad to assist! 

We recommend installing Box Drive instead and please let us know how it goes. 

Hope it works!