Support Forum

H, box team,I have emptied all my files in my account before. (include of the trash)But I don't know why my storage usage shows "15.5 GB of 50.0 GB"?I read many posts like my problem in this community.This condition needs your help to run a script to clear or correct it.Please help me for this problem, thank you!

Dear Team, Kindly reset my box storage, I have deleted a number of files, yet it remains the same.  Kindly do the needful.  Thank you.  Regards. Dear Team, Kindly do the needful. Thank you.  

when in a file and trying to get the activities on the side to complete or add notes it is lagging at times 3 minutes or more and when I get the task to complete/ approve I get 3 of the same one after the other.

Free space on my account is not accurate. Can Box support please run script on my account to fix this? Storage Usage Or File Count In My Account Is Incorrect – Box Support

I'm sorry, I can't add any more files because there is a difference between the amount of space actually stored and the amount of use I see. Probably, when you create an empty parent folder and move the file there, the capacity will be enlarged, so I think that's the cause. Please respond. The trash can is empty.

Hello, I have recently done some cleanup on my local system and since then the Box Sync app chose 32116 files with the same error :  File name is empty, I cannot move the files as suggested.  Also checked Box online and all deleted files were also delete from Box.  I am using version 4.0.8088 on Sonoma 14.1.2. How can I get rid of that error? it is considerable slowing down my sync as it has to go through the 32k "phantom" files.  Thanks.

I'm trying to use plug-in of Bubble. For the setting guide, I may need to get enterprise ID and access admin console to register application ID on BOX. However, I couldn't access to admin console and can't get enterprise ID now since I'm individual plan. Can I think individual plan user can't use BOX for Bubble app development?

Hello!  I keep getting a message that my storage is almost used up.  But I deleted several GB of files.  I noticed a number of other users posting about this.  Could I get the same "recalibration" that was done for them please?  Thanks so much!

Hello, I'm trying to integrate Box OAuth2 into my Android application. With Box SDK I wrote BoxAPIConnection.getAuthorizationURL( clientId, URI.create("oauth://box.oauth2/redirect"), state, scopes, ) I got https://account.box.com/api/oauth2/authorize?client_id=<REDACTED>&response_type=code&redirect_uri=oauth%3A%2F%2Fbox.oauth2%2Fredirect&state=<REDACTED>&scope=root_readonly which looks pretty decent. However when I login with my Box.com account which links to my Google account which has 2FA enabled, when authentication at Box succeeded and it should go back to my Android app, which would handle the "oauth://box.oauth2/redirect" above, it instead gives this page   Box Java SDK 4.6.1, with Pixel 5 emulator running Android 11 and stock Google Chrome.   Tried to reveal the URL to Chrome I got instead https://account.box.com/login/mfa?redirectUrl=%2Fapi%2Foauth2%2Fauthorize%3Fscope%3Droot_readonly%26respons

Is there any real box support?  I tried to install box drive and keep getting a "windows needs to restart error"  I search the forum, it looks like there are many similar posts unanswered. Looks like the support is non-existent.  The message asks to send the logs and open a ticket. No way to do it.  Do I give up?

Hi there, I just signed up for box and I'm trying to sync box so that it shows a folder on my mac files. I downloaded the Box Sync file but it still doesn't show a folder, look forward to hearing back. 

I spoke with my sales representative as soon as started my business plan. He said that the storage is Unlimited but you can only upload upto 1TB in a month. Once you hit that, you've to wait 30 days to even upload even a 1mb document. The same goes to doanload (1TB a month) I'm so shocked and surprise to see them selling a business plan with the claim of unlimited storage and then capping it in a way that you can only upload 12TB a year. So to migrate all my current data (200TB) from cloud or even from my HDD it'll approximately take me 15 years to complete the migration. This is unacceptable! This is something that should be clearly mentioned in the pricing plans. They haven't mentioned this anywhere and people only come to know this when they hit the 1TB mark. Unfortunately, I'll have to quit just after 3 days of purchasing business plan. There's no way/option around it. Box shuttle has a limit and beyond that limit it's too expensive to even think of. Very unfair practices from the

hi My disc shows full even though it is not full  

Just in the last week, Box won't let me edit any files.  Instead, I need to Download, edit, and Upload New Version.  I'm using a Windows 10 desktop PC.  I've tried in 2 different browsers (Chrome and Edge), and I've tried refreshing the tabs in both.  It was working a week ago, and I didn't change anything.  It still works fine on my laptop, but not on my desktop.  The right-mouse menu starts with "Download", instead of "Open with Notepad (or whatever application)".  If I preview the file, the "Open" button is greyed out.

Hello, one of the mac devices in the office can't see the file that others have uploaded. Other devices can see the file, but the one can't find it. She always needs to logout and login the account. Can you please directly see what is happening on the PC?

Please run the storage reset script on my account

I enter my account and I see that I have 3.4 gb of information but I cannot see the files, I only see the ones that say they are the most recent, how can I see all my folders and files,

I emptied almost all of my files including the trash, but the storage indicated that there is no free space.  I ask to fix this problem. Thank you.

I have faced the issue described in this article. I deleted all uploaded files and emptied the trash. But there is no more space. Can you help me to free up space ? https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Hello, please run the script to reset the storage as suggested in the thread,  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect My total storage is 50G, and the current content 0G (I moved everything), but the dashboard shows incorrect storage occupancy. Please reset it so that I can move additional desired files to Box. Thanks a lot

Hey, I'm trying to sign into the Box Drive app on Windows and the sign-in process never completes. The browser opens, I sign in using Google, Box Drive is focused again, but it stays on the "complete the sign-in process in browser" page. I tried creating a password for my account instead of signing in using Google, but that also fails with "Can't create the password".

I have enabled "Upload to Box Through Email" in a folder, however I would like to disable the email received every time the feature is used "Success! Your email attachment was uploaded to Box"  I have override the setting in the folder to disable all notifications but does not work.  There is any way to disable that notification? Thanks

I have a question regarding the BOX Relay functionality.  Is it possible for the approval workflow to assign the collaborator as assignees without entering their individual email addresses? Is it possible to copy the workflow when copying a folder?  Which functions can be controlled via the API regarding Relays?  Thank you!   

Need this ran again.

Excel documents are getting a new version number even if we just view a document. Is there way to prevent the versioning from occurring if you are just downloading an excel file to view it, not make any edits? This is creating data inaccuracies and confusion amongst our team.