Support Forum

When we try to upload the invoice, we have upload issue. Please find test result as below; =========================================================================User ID: 16554357385Current User Time: 1695342201=========================================================================PART 1 of 3: Testing ping to different Box hostnames...-------------------------------------------------------------------------Checking ping to https://app.box.comPings: 198, 228, 251ms.Minimum ping: 198ms. Maximum ping: 251ms. Average ping: 226ms.-------------------------------------------------------------------------Checking ping to https://ent.box.comPings: 254, 184, 207ms.Minimum ping: 184ms. Maximum ping: 254ms. Average ping: 215ms.-------------------------------------------------------------------------Checking ping to https://account.box.comPings: 268, 203, 299ms.Minimum ping: 203ms. Maximum ping: 299ms. Average ping: 257ms.------------------------------------------------------------------------

I am getting this error - Attempt to de-reference a null object   Steps  1. Created new Prod Salesforce Org 2. Signed up for free box individual account 3. Installed Box app in salesforce 3. Went to box app in salesforce and box settings tab. Tried to configure login for admin. It asked me for username and password. Provided i can see under security in box account login was successful but on salesforce side it shows Attempt to de-reference a null object

I had read some messages in the forum and learnt that box support can run a script for users about this problem. Please help to fix the issue for me, thank you.

I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  We need to add her to our organization account with her work email.

トライアル期間中ですが、 退会したいので退会の方法を教えてください。 トライアル終了時に更新しなければ退会になるのでしょうか？

Dear Box Community I would like to change my login address to an address that I have already used with Box earlier..... Previously I have permanently deleted from box using its account settings menu I have access to both my current and desired email addresses with the email provider However whenever I try to add my desired address (the one I have permanently deleted from box) I get the following error "xxx@outlook.com cannot be added to this account because it is already linked to a Box account." Please Help

An entire Folder has disappeared. I have checked all of the other similar cases and comments and none of this advice applies. I need to have some kind of ticket opened by Box to investigate. How do I go about doing this?

My account has been 50% used while it's empty.

My storage space shows 12.3 GB despite me removing all the files in the account (even after emptying the trash).

Hi, I deleted a lot of files and folders, and have moved around some folders and noticed that my quota size increased drastically. Why is that happening? Thanks.

I was sent an invitation to collaborate and when I click the link and log into my account- there is nothing there under pending documents. How do I access?  

I would like to request for script run to fix incorrect used storage space. Thank you

I would like to request for script run to fix incorrect used storage space. Thank you

Hello, my accept invite from link is not working and brings me to my home page. I double checked my email and my account is the same email as the link sent. Please help asap. Thank you Megan

hola despues del mantenimiento tengo un problema con la nube de box solo me deja subir archivo pero cuando quiero reprodir algo por medio del servidor no me deja

Hi BOX, My account storage space is incorrect. Could you run please the script for my account? Thanks, Jose Angel

I see that box allows me to upload a folder containing multiple files. Is there any way to do that all the files in the folder have been uploaded, I am looking at webhook but could not utilize this event because FOLDER.CREATED is issued before all the files have been uploaded.

I have an external user who I permissioned with as an "editor".  He was able to accept the invitation link and sign in. He can see the contents of folders and was able to create new folders, but he cannot up load files to them.  Tried 4x and failed each time.  This is a C-level executive so don't have time to do a lot of user troubleshooting with screen shots and such.  Any diagnostics that can be run on the back end to identify the problem? 

The user reports do not show the users using our domain. What steps have people taken to overcome this hurdle? I have opened another support ticket to see if there is another team that can provide me with a report and resolve this for me.  

I deleted all files and yet I still have full storage, how can solve it? I need to upload new files/ thanks.

Hello! I created my Box.com account with my @gmail address because that seemed easiest. However, it's forcing me to use single-sign on, even though I've gone in and set a password. The single-sign on option is not working in some third-party apps that I'm using to access Box.com, so I'd like to just use my email and password. How can I do this? Thank you! Phillip. 

My files have stopped syncing on the desktop app. However, I can manually add the files to the web interface but that is untenable. What do I need to do to get the files to sync?

I have deleted many files but space is not being reclaimed

Can you please upgrade me for a trail version of Box Business so that I can see if it suits my organization's need.

Hi team, I can't tell if my account is a paid account or free - can you tell me? Best wishes, Mike