Just in the last week, Box won't let me edit any files. Instead, I need to Download, edit, and Upload New Version. I'm using a Windows 10 desktop PC. I've tried in 2 different browsers (Chrome and Edge), and I've tried refreshing the tabs in both. It was working a week ago, and I didn't change anything. It still works fine on my laptop, but not on my desktop. The right-mouse menu starts with "Download", instead of "Open with Notepad (or whatever application)". If I preview the file, the "Open" button is greyed out.
Question
I can't edit any files, the "Open" button is greyed/out
Hi Drew,
Welcome to Box Community and glad to help!
Can we confirm your permission to the file/folder you're working on?
We'd love to further assist!
Sure, you have my permission to examine any of the files and folder in my account.
As an example, I just uploaded a simple 3-line text document at the top level ("All Files") named "test.txt". When I'm on my laptop, I can open the file in Notepad directly by right-clicking it and getting the menu that has "Open In Notepad" as the first entry. When I try the same thing on my desktop, the right-click menu doesn't have "Open In Notepad" as a choice. This is the same for every file in my account: things work as they always have on my laptop, but I can't edit any of them on my desktop. As I mentioned in my original post, this behavior just started 2 weeks ago. Before that, I've been using my Box account for years the way it used to work.
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