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Question

There is no any my files in the storage, but the free space does not appear.

  • May 23, 2025
  • 3 replies
  • 87 views
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I emptied almost all of my files including the trash, but the storage indicated that there is no free space.  I ask to fix this problem. Thank you.

    3 replies

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    Hi Andrew,

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!

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    Thank you! I hope you will fix this error in code as fast as possible because I see that many users have the same problems.

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    Hi! Unfortunately, the counter of the free space still doesn't work correctly. So, impossible to use this service fully:( Please run your magic script for free space again.

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