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Question

Incorrect Storage Usage

  • May 23, 2025
  • 2 replies
  • 82 views
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H, box team,
I have emptied all my files in my account before. (include of the trash)
But I don't know why my storage usage shows "15.5 GB of 50.0 GB"?
I read many posts like my problem in this community.
This condition needs your help to run a script to clear or correct it.
Please help me for this problem, thank you!

    2 replies

    Forum|alt.badge.img

    Hi there,

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!

    Forum|alt.badge.img

    Hi, Rona
    This problem is solved now.

    Thank you for your help. 

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