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I'm sorry, I can't add any more files because there is a difference between the amount of space actually stored and the amount of use I see. Probably, when you create an empty parent folder and move the file there, the capacity will be enlarged, so I think that's the cause. Please respond. The trash can is empty.

Hi Koma,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!