Skip to main content
I'm sorry, I can't add any more files because there is a difference between the amount of space actually stored and the amount of use I see.

Probably, when you create an empty parent folder and move the file there, the capacity will be enlarged, so I think that's the cause.

Please respond.

The trash can is empty.

Hi Koma,


Welcome to Box Community and glad to help!


Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.


In the future, if you experience incorrect storage, please let us know in this forum.


Thanks for posting!


Reply