Support Forum

I have a shared folder for team members and they have editor permissions. Canb you kindly advise what permissions are needed to have the team member upload/download files?

When trying to change the primary email I get an error:  

Storage usage remains at 100% even after deleting files inside. I would like to request a response as it is happening again.

Hi all, I know you can set up notifications when a new file is uploaded to a specific folder. I am trying to determine if there's a way to be notified when a file with a specific filename, in this case any file with "Final" in the filename, gets uploaded to a folder. I looked at Relay to see if this was maybe a workflow, but I don't see what I need. Any help is appreciated. Thanks!

I can't get Box.com to send me a verification code to log in with. It skips over this step and logs me in with no code required. That is happening for both text and e-mail verification options. Can you help?

メール確認リンクの有効期限切れです。 再送信してください。    

I cannot add a linked address, the confirmation email does not go to the email address that I want to link. Free account.

I am unable to complete a signature request.  After configuring my document, I am unable to send it because the Send box is greyed out, as though there is something undone or incomplete.  But I cannot determine what is missing that is preventing the SEND button from activating. 

Hello,  I cannot change my email address nor can I change the notification email address. This is an enterprise account and I am the admin.  Your support pages are very clear but I do not see those options available.

Hello Box!I'm reaching out because we are having an issue with a user not being able to see two specific folders that the user has 'Editor' access to. The folders are not appearing on the users box homepage. The user also cannot access the folders by visiting a direct link.Any assistance in resolving would be much appreciated.Thanks!

The storage usage is stating 47.5 GB of 50.0 GB used, but the box drive is empty. Please run the script to update it.

Hi ,    I am trying to log into my BOX account however I do not have access to the number it sent the sms to. I want to update the number on my account for SMS.    Thank you in advance. 

Storage Usage in my account Is incorrect.  The storage usage is stating 33.7 GB of 50.0 GB used, but the box drive is empty. Can you assisst to resolve this error. Regards,

We keep getting an error message when trying to change our email address. It keeps saying the person is already a user.  How do we do this?

I see this is not a new but an ongoing problem that apparently has not been corrected. I've tried another browser without any success.  Isn't this why we pay to use the software??  Please correct this issue ASAP. Thanks! Signed "frustrated" in NC  

attachments that are sent from external emails are not coming into the box folder.  

I plan on moving a folder with multiple folders and files within Box.  Can a user access any given file while the parent folder is being moved?  Are there any risks of losing or corrupting the accessed file while the move is taking place?  Thank you.

hi we resen the confirmation email and no luck  

I accidentally deleted files/folders from Box.com and now all the files are no longer appearing on the Box. Unfortunately, it is also not appearing in my trash folder on Box. How can I retrieve these files please?

Hi, I am a box co-admin of my organization. I have a ticket from an employee asking for restoration of a missing folder. Folder contained few files and sub folders. Unable to find the folder yet. I would like to get some assistance from box.  Thank you!

I'm having trouble adding users. The platform sates "Email already used in a Box account but not associated with an enterprise," but the users I am adding do not have existing Box accounts.

Hello, We are planning to transfer BOX folder ownership from one account to another. Looking for few clarifications. What happens to existing file request links? Do they continue to work and new links needed to be generated? What happens to existing collaborators, they continue to have same roles?  Appreciate any help.

A former colleague uploaded a large file with a bunch of data under a certain keyword.  My coworker is now trying to locate this file on box with said keyword and is unable to find the file.  Is anyone able to help us locate this file or is it just lost in the abyss?

I need help Box is not syncing to File Explorer.  Isn't there someone I can call?  I don't have all day to read through your website, really need a phone number please!  

The total capacity display is 9.8GB, but if you add up the capacity of each folder, it is only 35MB.