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Question

Incorrect Storage Usage

  • May 23, 2025
  • 2 replies
  • 18 views

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Hi,

My account says that the box is full but there is no file in it.

Can you please run the scrpit to fix the data inaccuracy?

Thank you in advance

2 replies

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Hi there, 

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!


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Thank you Rona.

Fixed. Now it shows the right storage usage.