Support Forum

How can I remove myself as owner of a file and allow the co-owners to become the owner?

I have tried several verification emails, but they instantly expires. I can see this is a common problem. Please lift your service to proper levels

Hi. Could you please run the script to fix storage capacity? my account is empty but saiys I have 43Gb used

My storage is full but I only have two small files loaded. would you check it please?

The unlimited space is no longer unlimited and no longer allows anything to be uploaded

hi, my storage is full, but it isn't. how i can resolve this problem?

Hello - I paid for the Enterprise account and created a template for signing by multiple people but I do not see the "Ready Sign Link" anywhere.  PLEASE HELP

I have some DataGraph files that are saved as package files *.dgraph. It seems that Box did not support the Mac package file format. When I opened one package, I found that some *.plist files in the "Graphs" folder were missing. In another package they are not missing. I can directly open some files in DataGraph, but some cannot be opened.  I wonder if it's possible that you have an archive of what was in the folders like "Graphs" so that I can find the content back.

Hello, I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise. Please could you support in this?

After upgrading my plan from Personal Pro to Business Plus, I can browse folders, but not files. I'm having a hard time because it's all very important data.

Hi, box account shows storage is full, but i have deleted all the files, but still it is showing 946 gb is occupied. please resolve this issue as soon as possible. Thanks

Hi there, I have an account (created with my work email), but when my CEO tried to add me to the company account, he got a message saying "Email already used in a box account but not associated with an enterprise." How can I get added to their enterprise account?

I am logging in via Google SSO and need to change my password in order to access a share that requires a strong password. This has been posted several times before, but I see no way to contact Support.   For example: https://support.box.com/hc/en-us/community/posts/19426252796435-Unable-to-change-password-with-Gmail-SSO  

Where can I talk to a human because I have several doubts about the service I have in the Enterprise package and the doubts I have are regarding the annual payment, there are months without interest, now I was with another company and we want to back up that information. It is around 27TB but it has only let 1TB upload.

Hi, I have received a mail regarding exceeds the bandwidth limitations. is there any way to increase my bandwidth. currently i have unlimited plan. but i dont know the box have  monthly bandwidth policy. i have lots of thing to upload that why i purchase box. Please help

Can I send a direct link to a folder without making users set up an account? I created a folder with authorized users, including their emails. What does permissions “pending “ mean? And what is an “external collaborator added” (I added more in a second window before saving) ?? Some emails are white; others are blue. I need to confirm that the folder requires the password for everyone, right? I need to reset my login email. How long does it take? (I don’t have immediate access to my old email.) Why are my files on top? I want them contained in their folders. Can I fix this? How do I access chat or speak to someone? Please email answers to: valbanese@marketingintegrations.com or call 847-831-2752. Thank you! Victoria

Hello, When I am editing MS Word documents in Microsoft Word Online, I have noticed I cannot see all equations and formatting is way off: for example, tables are broken to two pages, there are different margins, and some of the object anchors are not shown or anchored to other elements. When I use Text Block Shape in Microsoft Word Online, it says only [Text Box]. There may be other differences making the document hard to edit without looking at the off-line local version. Figure below shown few differences Kind regards

I've invited two collaborators to a folder. At least one has been unable to join the folder. Apparently a message on a shared link said: This shared file or folder link has been removed or is unavailable to you. This isn't true. This collaborator has been sent an email invite as well as a link, yet he cannot seem to join the folder. The only options I have on "manage collaborators" are "Resend Invitation" or "Remove". Collaborators are "pending" even after having tried to accept the invite.

As the title says, my storage is showing that I have used 9.5 GB out of 10 GB available so it is not letting me upload a 700 MB file.  I have deleted everything and emptied the trash folder.  Please advise.  

Very confused on how to submit a ticket to get domain name.

I reinstalled windows 10 on my computer.When I reinstall Box, I notice that it is no longer Sync, but Box DriveDoing so creates the sync folder on Drive C:With Box Sync I had it on drive D:I can't find how to redirect I'll stay tuned...thank youGreetings.

I have no files in my account because I deleted them all to free space. That was several days ago. But my account says I have used 9.8GB of 10GB. How do I fix this?

I am an external collaborator and I need authenticator app verification to access content. When trying to set up the 2-step verification I enter the authentication code from my authenticator app and I get a message that it's invalid. I don't know how to get around this.

I'd like box added to drag & drop images for searching - like Google Lens.  We are a very large company and our images get renamed when they turn into layered files for ads.  The creative dept. only works with the original image which is named according to the date/brand division.  After editing, these images go to graphic designers who have to rename according to each ad and the new name has no part of the original name.  In addidion, these newly named files are only saved on our servers, not Box, and this will not change.  Please consider this.  Thanks!

Hello - my domain and email has changed - how can I get it updated in Box?